Sometimes, you may encounter an "unsupported video format" error while editing or playing videos on your computer or TV. This is an annoying problem, but easy to fix. In this article, I will share four working solutions to fix “video format not supported” error. Please read on.

Tip: It is recommended that you use this powerful video format converter to convert videos to supported formats for easy playback on your TV or computer: hd-video-converter-pro.exe

Michelle Michelle | Updated on Apr 28, 2024

Possible Causes of Unsupported Video Format Error

The "video format not supported" error can be caused by a number of reasons. Generally speaking, there are three situations where you will receive a "media format is not supported" error:

  1. Unsupported File Format: The video container format is not supported by your media player;
  2. Missing Codec: The video or audio codec is missing in your media player;
  3. Corrupted File: The video is incomplete or corrupt.

Now, let's see how to fix unsupported video format error in the next part.

Note: If your video is DRM-protected, it won't play on any player other than the one made by the company that produced the video. Removing protection may violate copyright law, so we do not discuss this situation here.

Unsupported Video Format Converter

Convert unsupported videos to formats or codecs supported by the target player or device with WonderFox HD Video Converter Factory Pro. Then you can play the converted videos smoothly. Try the unsupported video converter now.

How to Fix Unsupported Video Format?

1. Convert Video to Supported Format/Codec

Whether the unsupported video issue comes from the codec or the container, you can quickly fix it by converting the video to a supported format using a video format converter. Here I would like to recommend WonderFox HD Video Converter Factory Pro, a very safe and useful converter that can easily fix audio and video not supported issues in simple steps. A short tutorial is given below.

  1. Download and install WonderFox HD Video Converter Factory Pro [Quick Download Quick Download].
  2. Run the software and open Converter.
  3. Drag the unsupported video(s) into the program.
  4. Click the format image on the right and select a supported format. If you don't know what format to choose, select "H264" (MP4), the universal format supported by almost all devices and platforms. You can also choose a device profile from the device section to fix unsupported video format on TV, mobile, PC, etc.
  5. Click Run to start the conversion.
How to Fix Unsupported Video Format

2. Install Windows Codec Pack

If you encounter "Cannot play video: Unsupported file type" error on Windows, apart from fixing the unsupported video file by converting it, you can also install external codecs to work with this file. You can download a codec pack called K-Lite Codec Pack, which includes all major formats and codecs for playing various files. After downloading the codec pack, follow the prompts to complete the installation. You can then open the unsupported video in the media player and see if that resolves the issue.

Also Read: Windows Media Player Not Working | Codec Unavailable PowerPoint Errors | 0xc00d36c4 Error | 0xc00d5212 Error

Install Missing Codec

3. Try a Different Media Player

If you can't play videos on a certain video player, the easiest way is to try a different media player. There are many great video players for Windows. For example, VLC, GOM Player, KM Player, and PotPlayer can play all major key formats with ease.

However, keep in mind that you may still encounter unsupported video format errors in your new video player. Likewise, you can resolve the issue by converting unsupported video formats or installing additional codecs.

Also read: AV1 Player | MP4 Player | MPEG Player | WebM Player

Play All Video Formats

4. Repair the Corrupted File

It's possible that your video file is corrupted, especially if you've played it on several different players and devices to no avail. In this case, you should use a video repair tool such as Stellar Repair for Video to fix the video or re-download the video properly.

Hot Search: Repair MP4; Repair MOV


That’s all I wanted to share on how to fix unsupported video formats on Windows, TV, and other devices. Depending on your actual needs, you may find it most convenient to use a different media player or install a codec pack. But most of the time, converting unsupported video files is a one-size-fits-all solution. In addition, the converter mentioned here comes with more useful features that can help you download, record, edit and compress videos efficiently. You can download download this software to explore more features.

I hope you can find this article helpful. Thanks for reading. Have a nice day!

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