Sometimes when you edit or play a video on your computer or TV, you may encounter an ‘unsupported video format’ error. It’s an annoying problem but can be fixed easily. In the following post, four working solutions are introduced to fix ‘video format not supported’ errors. Read on.

Tips. For a universal fix, you are recommended to use this handy video format converter to convert video to a supported format for easy playback on TV or PC once-and-for-all:

Michelle Michelle | Updated on Apr 23, 2023

Possible Causes of Unsupported Video Format Error

The ‘video format not supported’ error can come from several causes. Generally speaking, there are three situations when you would receive a ‘media format is not supported’ error:

  1. The corresponding audio/video codec is missing in your player;
  2. The video container format is not supported by your player;
  3. The video file itself is corrupted.

Fortunately, there are many solutions to this kind of error. The next part will share the best four working ways to fix unsupported video format errors efficiently. Let’s go into the details.

Note: If your video is DRM-protected, it cannot be played on any random player except the player made by the company that has produced the video. Removing the protection could infringe the copyright law, so we won't discuss this situation here.

Unsupported Video Format Converter

Convert unsupported videos to formats or codecs supported by the target device with WonderFox HD Video Converter Factory Pro. Then you can play the converted videos smoothly. Try the quick fix now.

How to Fix Unsupported Video Format?

1. Convert Video to Supported Format/Codec

Whether the unsupported video problem comes from the codec or the container, you can quickly fix it by converting video to supported format/codec with a video format converter. Here I’d like to recommend WonderFox HD Video Converter Factory Pro, a very safe and useful converter that can easily fix the audio and video format/codec not supported issues in simple steps. A brief tutorial is given below.

  1. Download and install this converter [Quick Download Quick Download]
  2. Run the software and open the Converter.
  3. Drag the unsupported video(s) into the program.
  4. Click the format image and select an output format, such as MP4, WMV, AVI, H264, Xvid, etc. You can also choose the target device profile from the device section to fix unsupported video format on TV, mobile, PC, etc.
  5. Click Run to start the conversion.

Note. Before conversion, you need to know the formats supported by your media players. You can Google the relevant information or simply convert the unsupported video files to MP4 (H264/AAC) and see if it works. The original files won’t be overwritten.

Hot Search: Play MKV on TV | Play HEVC on TV | Play MP4 on TV | Convert Video to TV Format

How to Fix Unsupported Video Format

2. Install Windows Codec Pack

If you cannot play video unsupported file type on Windows, you can fix the unsupported video file by the above conversion or try installing additional codecs to work with this file. You can get most of the common codecs from a codec pack called L-Lite Codec Pack. The standard version is enough for average users. And after you’ve downloaded the codec pack, follow the installation prompts to finish the preferences setup.

It is worth noting that, however, K-Lite Codec Pack is best compatible with Windows Media Player. If you are using VLC Media Player or the default Windows Movies & TV app, you can’t use this pack directly.

Also Read: Windows Media Player Not Working | Codec Unavailable PowerPoint Errors | 0xc00d36c4 Error | 0xc00d5212 Error

Install Missing Codec

3. Try a Different Media Player

If you can’t play a video on a certain video player, the simplest way to solve this problem is to try a different media player. There are a bunch of good video players for Windows out there. For example, VLC, GOM player, KM player, and PotPlayer can run all major key formats hassle-free.

Yet, as I’ve mentioned earlier, a media player that can play any video format is hard to find. It is still possible that you meet another unsupported video format error again. And then you have to either install additional codecs or convert unsupported video for smooth playback on your device.

Also read: AV1 Player | MP4 Player | MPEG Player | WebM Player

Play All Video Formats

4. Repair the Corrupted File

There is a chance that your video file could be corrupted, especially when you have tried to play it on several different players and devices to no avail. For this kind of issue, it’s better for you to use a video repair tool like Stellar Repair for Video.

Hot Search: Repair MP4; Repair MOV


That’s all for how to fix unsupported video formats on Windows, TV, and other devices. Based on your actual needs, you may find it most convenient to use a different media player, get a codec pack, or whatever. But for the general case, converting the unsupported video file is the best solution. Moreover, the converter mentioned here comes with more practical functions to help you download, record, edit, and compress videos efficiently. You can download download this software to explore more features.

Anyway, I hope you can find this article helpful. Thanks for reading. Have a nice day!

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