We should have sent the registration information to your email address after your order is successful. Usually, you can find the email with registration information in your inbox. Occasionally, it may also be in the spam box.

If you have not received it or you lost it, we recommend that you search for the keyword "WonderFox" in your inbox (or spam box). Or you can get it back by submitting your licensed email address if you still can't find the registration information. We will resend it to you within 24 hours after receiving your email.

Please send an email with Retrieve Registration Code to order@videoconverterfactory.com and we'll try to find your registration code and send it to you as soon as possible.

Note: Please make sure input your Licensed Email Address, which is the email address you entered when you purchased the software. The retrieved registration code will also be sent to this mailbox.

What shall I do if I forgot the licensed email address?
  • You can also retrieve the registration code in the following ways: Order ID (2Checkout Reference), Full Name. Please send these information to order@videoconverterfactory.com
My licensed email address is no longer used, what should I do?
  • Please contact our customer service at: order@videoconverterfactory.com. You need to attach your purchase information, one of the following information: Order ID, Licensed Email Address or Full Name.
I have purchased the software years ago, can I still retrieve the registration code?
  • Yes, of course. We provide lifetime free upgrades and services.
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