Q: How long will I receive the license code after I complete the purchase?
Q: Why I didn't receive the license code for several hours after my purchase?
Q: How long will it take to get a support response?
Q: How can I get the free trial version of the software?
Q: If I want a CD-ROM of the software, what should I do?
Q: Do I have to wait for the CD to begin using the software?
Q: I entered the license code you sent to me, why the software says "Registration info is invalid".
Q: I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?
Q: Am I entitled to a refund?
Q: What happens when I buy a new computer, do I haveto buy a new license if I want to use the software on my new computer?
Q: I got a giveaway key from a site and recently I decided to upgrade to the paid version. I paid for the upgrade but the software still indicates that I'm using the giveaway version. How do I get the paid version?
Q: What are the difference between the 3 programs, HD Video Converter Factory Pro, DVD Ripper Pro and DVD Video Converter? How do I choose?
Q: What's a backup CD? Do I need to buy a backup CD when I buy the software?
Q: Do I need to pay extra for upgrading the software when I need to upgrade it?
Q: Why is the software not accepting the code when I try to activate it, saying "Invalid registration information"? I copied and pasted the code I received from the email with no blank.
Q: Where can I find online guides on how to use the software?
Q: Is it safe to download and install the software? Why is Windows Defender telling me that it might harm my computer?
Q: Can I use the software on my Mac? Is there a 64-bit version of the installer? Can I install the software on a Windows XP computer?
Q: I received an email with my registration code along with a download link for downloading the software. I noticed that the download link is only available for 3 times within 15 days. Where can I download the software after that time or used up the 3 times?
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