Most TVs today allow you to watch videos via a USB drive. However, sometimes you may encounter a video playback error, and the TV would go into a black screen with a message saying that the video file is not supported. This kind of error can come from several factors. In this post, you will know what causes such errors exactly and learn how to play unsupported video file on TV with a universal solution. You are recommended to download the tool needed and follow the guide below:

(* The method below applies to all TVs, including Samsung TV, LG TV, Vizio TV, and others.)

Michelle | Updated on Jan 4, 2023
How to Play Unsupported Video File on TV?

Unsupported Video File Converter for TV

With 500+ configured formats and devices presets, WonderFox HD Video Converter Factory Pro can help you convert unplayable video to a format supported by your TV in one click. Then you can play the converted videos on TV smoothly. Download the video converter to have a try now!

Causes of ‘Video Not Supported on TV’ Error

To fix the ‘unsupported video file’ problem, you have to find out the cause first. Generally speaking, the cause can come from three factors – video container, video codec, and audio codec.

1. Video Format Not Supported on TV (Container Format)

Video formats refer to container formats like MP4, MKV, AVI, WMV, etc. You can know the container of your video from the video extension. Your TV User Manuals list all the video formats it supports, and you can see whether your video container format is among the supported ones. If it is not, you should convert the unsupported video format to your TV format. Yet, if it is a supported video container, the problem might come from the codecs.

2. Video Codec Not Supported on TV

Many people wonder why their videos cannot be played on their TVs even if the video is in a supported format. Typical cases are like the Samsung TV MP4 and Samsung TV MKV playback errors. This is most likely a video codec problem, such as some TVs don’t have support for the HEVC codec. You can check the compatible codecs from the TV User Manuals.

See how to check codecs of a video.

3. Audio Codec Not Supported on TV

Audio codec often gets ignored when talking about video. When your video container and video codec are both supported by your TV, the issue might be the wrong audio codec. Changing the audio to a supported format is essential.

4. High Video Bitrate, Framerate, or Resolution

If you have ruled out all the above causes and still can’t play video on your TV, you should consider whether your video is too powerful for your TV, such as too high of a resolution, bit rate, and frame rate. Every TV has maximum data transmission rate. You can find that information on your TV User Manuals or from their website. Your video won’t play smoothly if it exceeds the limit.

When you find the cause, you will need a professional video converter to help you change the video to your TV-friendly format. The next part introduces a powerful video converter that can convert video to TV format efficiently. Read on.

How to Convert Video to TV Format for Easy Playback?

WonderFox HD Video Converter Factory Pro is a professional video converter designed to deal with all sorts of audio & video incompatibility issues. It supports all formats and provides 500+ output profiles, including all the popular a/v formats and preset device profiles. The highlight of this program is that it comes with many TV formats, like Samsung TV, LG TV, Sony, etc., that you can convert your video to in one click. Batch mode is also supported.

Now, free download free download this software and see how to fix unsupported video format below.

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Step 1. Add Video into the Converter

Launch HD Video Converter Factory Pro and enter the Converter module. Click the center + button to import or drag your unsupported video into the converter interface.

Step 2. Choose Output Format

Click the right-side format image to open the output format list. You can go to the Device section and find the target TV profile. If it isn’t available, head over to the Video category and select one of your TV-compatible formats. Then, open the Parameter settings below and ensure the codecs and other parameters are supported.

The recommended video format for TV:

Container: MP4
Video codec: H264
Audio codec: AAC

Step 3. Convert Video to TV-supported Format

Click the bottom triangle button to set an output folder or leave it as default. Finally, click Run to start converting your video to your TV format. Then, you should be able to play the video smoothly on your TV.

Hot Search: Play MP4 on TV | Play VOB Files on TV | Play MKV Files on TV | Play HEVC Video on TV


That’s all I want to share with you about how to play unsupported video file on TV. Hope you’ll find this article helpful. Thanks for reading.

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