Windows 10/11 comes with a "Movies & TV" App as default video player to watch and manage videos stored locally or rented/purchased from Video Store. However, many people have run into an unexpected Movies and TV app not working issue on Windows 10/11 PC. Depending on different circumstances, I have compiled 7 common solutions below. Read on!

BTW, a foolproof video converter is highly recommended to solve any format incompatibility issue, download here:

Kevincy Kevincy | Updated on Apr 28, 2023
7 Verified Solutions to Movies & TV App Not Working on Windows 10/11:

Microsoft Movies and TV Not Working on PC?

The Movies & TV app (also known as Films & TV in some regions), which comes pre-installed on Windows 10/11 PC, sometimes does not work properly due to unknown reasons, such as Movies & TV app freezing, stuck, choppy, not working or opening, etc. As it's a frequently-asked question on Microsoft Community and other Q & A platforms, I've sorted out 7 verified solutions below for self-troubleshooting Movies and TV app Windows 10/11 not working problem.

Fix Windows 10/11 Video Playback Issue

Did your Movies & TV (a.k.a. Films & TV) fail to play a bunch of normal videos filmed by some portable devices and cameras? WonderFox HD Video Converter Factory Pro is a recommended assistant to help you address the problem. Without any complicated steps, simply import video file, select a preset, and start the conversion. After done, the video will normally play in Movies & TV app without a hitch. Download and give it a shot.

7 Verified Solutions to Movies & TV Not Working on Windows 10/11

Solution 1 - Convert Video to Movies & TV App Supported Format

The most common problem is that specific video codec or container is not supported by Movies & TV app, which will result in "Codec missing", "Can't play", "0xc004f011" or "0xc00d5212" error. A multi-purpose yet easy-to-use Windows 10/11 video converter - WonderFox HD Video Converter Factory Pro is the recommended remedy that helps you to transcode video to Movies & TV app compatible format.

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Step 1. Run HD Video Converter Factory Pro and open "Converter". Drag the video file that is unsupported by Movies & TV app into the interface.

Step 2. Click on the format profile on the right side, select any preset from 500+ ready-made profiles. MP4 (H.264/AAC) is recommended for its best compatibility.

Step 3. Specify a directory to save the converted file. Press "Run" button to fix Movies & TV app not working issue.

Related Posts: HEVC Codec Windows 10/11 | Fix MKV Windows 10/11 Playback Issue | Play MPG Files on Windows 10/11

Fix Movies and TV App Windows 10/11 Not Working

Solution 2 - Restart & Reboot Computer

Restart seems to be regarded as a universal solution to computer troubleshooting. I have to say that, it really works somehow in most cases. I bet most of you guys have personal experience of this. So, I put it in the first place on this solution list. If Windows 10/11 Movies and TV app not working persists, try other solutions below and see if that helps to resolve the issue.

Also Read: Windows 10/11 YouTube Not Working | Windows 10/11 AutoPlay Not Working | Fix 0xc00d36c4 Error | Windows Media Player Not Working

Microsoft Movies and TV Not Working

Solution 3 - Verify Incorrect Settings

Movies & TV app not working may be caused by incorrect settings. Follow the steps below to verify whether your computer's time, date, language, and region settings are correct:

Step 1. Click on "Start" button in the bottom left-hand corner, select "Settings" option. Alternatively, press the hotkeys "Windows key + I" to open the "Settings" window.

Step 2. Click on "Time & Language" category.

Step 3. Select "Date & time", "Region" and "Language" options in sequence, then check all settings. If the settings seem OK, just go ahead.

Windows 10 Movies and TV App Not Working

Solution 4 - Restore Default Video Library

A video library is an indexed location, where the Movies & TV app will load, read and manage video files by default. If there is something wrong with the video libraries, Movies & TV app will not work as usual. Fortunately, Windows 10/11 allows you to restore it quickly.

Step 1. Open "This PC" or press "Windows key + E" to open Windows Explorer.

Step 2. Right-click "Libraries" in the left pane and select "Restore default libraries".

Tips: If there is no left pane or "Libraries" option, select "View" tab at the top of the screen. Enable "Navigation pane" and "Show all folders". Before restoring default libraries, you're able to delete all problematic libraries right there. No worries, deleting and restoring the libraries does not affect the data in the libraries.

Fix Movies & TV App Not Working

Solution 5 - Clear up Temp Folder

I'm so curious what cleaning up temporary folder has to do with Movies & TV app, but it seems someone has already solved Movies & TV not working issue by using this method.

Step 1. Press the "Windows key + R" and type "temp" in the "Run" dialog box, then press "Enter". Or simply go to "C:\Windows\Temp" directory.

Step 2. Select and delete all files & folders. If you are notified that some files or folders are in use, select "Skip".

Solve Film & TV App Not Working

Best Windows 10/11 Video Converter

WonderFox HD Video Converter Factory Pro is an all-in-one program for PC, which integrates multiple practical features for video downloading, editing and conversion. So you don't need to jump from editor, downloader to conversion software and back again, this all-purpose utility is especially well-suited to those non-tech-savvy people and can satisfy basic video processing requirement with ease. Download and try it out!

Solution 6 - Reset or Reinstall Movies & TV App

For an occasional glitch like not opening, crash, it will be probably fixed by resetting or reinstalling Movies & TV app.

Open Start > Settings > Apps > Apps & features, scroll down to Movies & TV and select "Advanced options". Then you can decide to reset or uninstall Movies & TV app. To reinstall, visit from Microsoft Store.

Reset or Reinstall Film & TV App Not Working

Solution 7 - Try Movies & TV Alternatives

If all aforementioned solutions do not work, give it another shot on some free alternatives to Movies & TV app like VLC Media Player, MPC-HC/MPC-BE, PotPlayer, KMPlayer, GOM Player or something else.

Windows 10 Movies and TV App Won't Open

Final Words...

That's all I want to share with you on how to fix Movies & TV app not working on windows 10/11. Hope that will help you a lot. But if you keep experiencing the problem, try to contact Microsoft Support via Thanks for your reading.

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