How to Fix Movies & TV App Not Working on Windows 10/11?

The Movies & TV app (also known as Films & TV in some regions), which comes pre-installed on Windows 10/11 PC, sometimes does not work properly. These issues generally include:

• App Won't Open: Clicking on the app icon does nothing, or the app briefly opens and then closes.

• Codec Issues: Videos fail to play, play without sound, or show errors like 0xc00d36b4 and 0xc10100be.

• Playback Issues: Experiencing video stuttering, freezing, or skipping.

• App Crashes: The app crashes or freezes unexpectedly during use.

As it's a frequently-asked question on Microsoft Community and other Q & A platforms, I've sorted out 9 tried-and-true methods below for self-troubleshooting Movies and TV app not working problem.

⚠️ Note: Movies & TV is no longer the main video player Microsoft focuses on. In newer Windows 11 versions, the new Media Player has taken its place, and Windows 10 users may also be redirected to or encouraged to use Media Player instead. Microsoft also stopped new movie and TV purchases/rentals through Movies & TV on July 18, 2025, though previously purchased content and personal videos can still be accessed on supported devices.

So, depending on your Windows version and updates, you may see Movies & TV, Films & TV, or Media Player as the default video app. This guide is mainly for users who still open local videos with Movies & TV and run into playback problems, no sound, crashes, or error codes like 0xc00d36b4 and 0xc10100be.

The most common reason Movies & TV fails to play a video is format or codec incompatibility, which will result in "Codec missing", "Can't play", "This item is in a format we don’t support", "0xc004f011", "0xc00d5212", "0xc00d36b4", "0xc10100be", or similar errors. In some cases, the video can open but has no sound because the audio stream uses a codec that Movies & TV cannot decode properly.

WonderFox HD Video Converter Factory Pro is a beginner-friendly video converter that can help fix common playback problems caused by unsupported formats, video codecs, or audio codecs. Instead of manually checking codec information, you can simply import the problem video, choose a compatible output profile, and start the conversion.

Step 1. InstallInstall and run the application. Open "Converter", then drag the unsupported video file into the interface.

Step 2. Click on the format profile on the right side, select one of the Movies & TV app compatible formats.

💡 Tip: For better compatibility, you can convert the video to MP4 with H.264 video and AAC audio. This combination works well with most Windows media apps and devices. If the video already uses a compatible video codec but has no sound, you can keep the video format, open "Parameter settings", and only convert the audio track to AAC.

Step 3. Specify a directory to save the converted file. Press "Run" button to initiate the conversion.

When the process is complete, it will work properly in your Movies & TV app.

Restart seems to be regarded as a universal solution to computer troubleshooting. I have to say that, it really works somehow in most cases. I bet most of you guys have personal experience of this.

Also, if the video is stored on a USB drive, external hard drive, SD card, DVD, or network location, copy it to your local hard drive first and then play it again. Sometimes Movies & TV may fail to read media files properly from external or unstable storage devices.

If your Movies and TV app still doesn't work, try other solutions below and see if that helps.

Movies & TV app not working may be caused by incorrect settings. Follow the steps below to verify whether your computer's time, date, language, and region settings are correct:

Step 1. Click on "Start" button in the bottom left-hand corner, select "Settings" option. Alternatively, press the hotkeys "Windows key + I" to open the "Settings" window.

Step 2. Click on "Time & Language" category.

Step 3. Select "Date & time", "Region" and "Language" options in sequence, then check all settings. If the settings seem OK, just go ahead.

A video library is an indexed location, where the Movies & TV app will load, read and manage video files by default. If there is something wrong with the video libraries, Movies & TV app will not work as usual. Fortunately, Windows 10/11 allows you to restore it quickly.

Step 1. Open "This PC" or press "Windows key + E" to open Windows Explorer.

Step 2. Right-click "Libraries" in the left pane and select "Restore default libraries".

Tips: If there is no left pane or "Libraries" option, select "View" tab at the top of the screen. Enable "Navigation pane" and "Show all folders". Before restoring default libraries, you're able to delete all problematic libraries right there. No worries, deleting and restoring the libraries does not affect the data in the libraries.

I'm so curious what cleaning up temporary folder has to do with Movies & TV app, but it seems someone has already made it work again using this method.

Step 1. Press the "Windows key + R" and type "temp" in the "Run" dialog box, then press "Enter". Or simply go to "C:\Windows\Temp" directory.

Step 2. Select and delete all files & folders. If you are notified that some files or folders are in use, select "Skip".

Video playback issues in the Movies & TV app can often be traced back to outdated or incompatible graphics drivers. Updating your drivers can help resolve these problems.

Step 1. Press "Win + X" and choose "Device Manager".

Step 2. Expand the "Display adapters" section.

Step 3. Right-click your graphics card and select "Update driver".

Step 4. Choose "Search automatically for drivers".

If Windows cannot find an updated driver, visit your graphics card manufacturer's website (e.g., NVIDIA, AMD, Intel) to download the latest drivers manually.

By the way, if the video plays but there is no sound, you can also update or reinstall the audio driver. In Device Manager, expand "Sound, video and game controllers", right-click your audio device, and choose "Update driver". If updating does not help, uninstall the device and restart your PC to let Windows reinstall the driver automatically.

If your device lacks sufficient system resources, the Movies & TV app may struggle to perform. Close unnecessary apps and background processes to free up memory.

Step 1. Press "Ctrl + Shift + Esc" to open the "Task Manager".

Step 2. Under the "Processes" tab, identify resource-hungry programs.

Step 3. Right-click the program and choose "End task".

Additionally, consider upgrading your hardware if your system consistently struggles with performance.

For occasional glitches such as not opening, crashing, no sound in all videos, or repeated playback errors, resetting or reinstalling Movies & TV may help restore the app to its default state.

Open Start > Settings > Apps > Apps & features, scroll down to Movies & TV and select "Advanced options". Then you can decide to reset or uninstall Movies & TV app. To reinstall, visit https://apps.microsoft.com/detail/9wzdncrfj3p2?hl=en-us&gl=US from Microsoft Store.

If all aforementioned solutions do not work, give it another shot on some free alternatives to Movies & TV app such as VLC Media Player, MPC-BE, PotPlayer, KMPlayer, or GOM Player. These players usually include broader codec support and can open more video/audio formats.

If the file plays normally in another player, the issue is likely related to Movies & TV compatibility or app settings. If it fails in every player, the video may be incomplete, corrupted, incorrectly renamed, or damaged during download/export.

UPDATE: Movies & TV application has been superseded by Media Player on Windows 11, and will be removed from the pre-installed apps in 2024. Meanwhile, Microsoft also rolled out an update to Windows 10 users between January and June 2023, replacing the Movies & TV app with the newborn Windows Media Player. However, it still remains available through the Microsoft Store.

A: Try running the Windows Store Apps troubleshooter or reinstalling the app. Additionally, ensure your system and graphics drivers are up to date.

A: Choppy playback can be caused by outdated graphics drivers, high video parameters, insufficient system resources, or unsupported video encoding. Close unnecessary background apps, update your graphics driver, or convert the video to a more compatible format like MP4 H.264.

A: Yes, other apps can sometimes cause conflicts, resulting in a choppy video playback or an unexpected issue. Perform a clean boot to determine if a background service or startup program is causing the issue.

A: This often happens when the video contains an unsupported audio codec. For example, an MP4 or MKV file may use DTS, EAC3, or another audio format that Movies & TV cannot decode properly. You can fix it by converting the audio track to AAC, installing the required codec, updating the audio driver, or trying another media player.

A: Both errors usually indicate that the file cannot be played properly. The cause may be an unsupported format or codec, a wrong file extension, a damaged video file, or an issue with the media player itself. Converting the file to MP4 with H.264 video and AAC audio is often the easiest fix. If the converted file still cannot play, the original file may be corrupted.

That's all I want to share with you on how to fix Movies & TV app not working on Windows 10/11. Hope that will help you a lot. But if you keep experiencing the problem, try to contact Microsoft Support via https://support.microsoft.com/en-us/contactus. Thanks for your reading.