The Movies & TV app (also known as Films & TV in some regions), which comes pre-installed on Windows 10 PC, sometimes does not work properly due to unknown reasons, such as Movies & TV app freezing, stuck, choppy, not working or opening, etc. As it's a frequently-asked question on Microsoft Community or other Q & A platforms, I've sorted out 7 verified solutions below for self-troubleshooting Movies and TV app Windows 10 not working problem.
Restart seems to be regarded as a universal solution to computer troubleshooting. I have to say that, it really works somehow in most cases. I bet most of you guys have personal experience of this. So, I put it in the first place of this solution list. If Windows 10 Movies and TV app not working persists, try other solutions below and see if that helps to resolve the issue.
Movies & TV app not working may be caused by incorrect settings. Follow the steps below to verify whether your computer's time, date, language, and region settings are correct:
Step 1. Click on "Start" button in the bottom left-hand corner, select "Settings" option. Alternatively, you're able to press the hotkeys "Windows key + I" to open "Settings" window.
Step 2. Click on "Time & Language" category.
Step 3. Select "Date & time", "Region" and "Language" options in sequence, then check all settings. If the settings seem OK, just go ahead.
A video library is an indexed location, where the Movies & TV app will load, read and manage video files by default. If there is something wrong with the video libraries, Movies & TV app will not work as usual. Fortunately, Windows 10 allows you to restore it quickly.
Step 1. Open "This PC" or press "Windows key + E" to open Windows Explorer.
Step 2. Right-click "Libraries" in the left pane and select "Restore default libraries".
Tips: If there is no left pane or "Libraries" option, select "View" tab at the top of the screen. Enable "Navigation pane" and "Show all folders". Before restoring default libraries, you're able to delete all problematic libraries right there. No worries, deleting and restoring the libraries does not affect the data in the libraries.
I'm so curious what cleaning up temporary folder has to do with Movies & TV app, but it seems someone has already solved Movies & TV not working issue by using this method.
Step 1. Press the "Windows key + R" and type "temp" in the "Run" dialog box, then press "Enter". Or simply go to "C:\Windows\Temp" directory.
Step 2. Select and delete all files & folders. If you are notified that some files or folders are in use, select "Skip".
For an occasional glitch like not opening, crash, it will be probably fixed by resetting or reinstalling Movies & TV app.
Open Start > Settings > Apps > Apps & features, scroll down to Movies & TV and select "Advanced options". Then you can decide to reset or uninstall Movies & TV app. To reinstall, visit https://www.microsoft.com/en-us/p/movies-tv/9wzdncrfj3p2 from Microsoft Store.
The most common problem is that specific video codec or container is not supported by Movies & TV app, which will result in "Codec missing", "Can't play" or "0xc00d5212" error. A free Windows 10 video converter is the recommended remedy that helps you to transcode video to Movies & TV app compatible format. Install the freeware and follow the steps below to fix Movies & TV app won't play issue.
Run Free HD Video Converter Factory and open "Converter". Drag the video file that is unsupported by Movies & TV app into the interface. Click on the format profile on the right side, select any preset from 500+ ready-made profiles. MP4 (H.264/AAC) is recommended for its best compatibility. Specify a directory to save the converted file on the bottom. Press "Run" button to fix Movies & TV app not working issue.
If all aforementioned solutions do not work, give it another shot on some free alternatives to Movies & TV app like VLC Media Player, MPC-HC/MPC-BE, PotPlayer, KMPlayer, GOM Player or something else.
That's all I want to share with you how to fix Movies & TV app not working on windows 10. Hope that will help you a lot. But if you keep experiencing the problem, try to contact Microsoft Support via https://support.microsoft.com/en-us/contactus. Thanks for your reading.