MP4 Won't Play on PS5? Here's the Fix!

If you're a new PS5 owner, you might be having some trouble figuring out how to get your MP4s played on your shiny new game console. Thankfully, there are a few simple steps that you can take to fix MP4 playback problems on your PS5.

Need a worry-free solution? Just install this utility to re-encode MP4 files to PS5 supported specifications:

Kevincy Kevincy | Updated on Nov 23, 2023

Can PS5 Play MP4 Files? It All Depends!

You're probably well aware of the fact that, apart from being as an outstanding game console, the PlayStation 5 (PS5) also gives you an option to play MP4 files stored in a USB drive. But it doesn't always work. The following factors may contribute to this problem:

  • Codec Incompatibility: MP4 files can be encoded with various video and audio codecs. If your MP4 file uses an incompatible codec, the PS5 might fail to decode and play it.
  • Corrupted or Copyright-Protected MP4: If the MP4 file you're trying to play is corrupted or damaged, it may cause playback issues on your PS5. Plus, it won't play DRM-ed MP4 files.
  • Outdated PS5 Firmware: An outdated firmware version on your PS5 can lead to compatibility issues with certain MP4 files.
  • Wrong USB Drive File System: MP4 files are inaccessible if your USB drive is formatted with a wrong file system.

By understanding the potential reasons behind MP4 files not playing on your PS5. Next, I'll show you how to fix it, ensuring you can enjoy your videos without any hassle.

Fix MP4 Playback Issue

HD Video Converter Factory Pro offers a 3-steps process to convert MP4 files to PS5 well supported format for smooth playback. Download this utility to solve MP4 files not working on PS5 without any difficulty.

Solutions to Fix MP4 Playback Issues on PS5

#1. Re-Encode MP4 Files to PS5 Supported Specs

PS5 console only supports a limited video formats for playback, as the official claims, they are:

MP4 (H.264/AAC), MKV (H.264/AAC), and WEBM (VP9/Opus)

MP4 is just a video wrapper that can store a wide range of codecs, such as H.264, HEVC/H.265, AV1, MPEG4, AC3, DTS, etc. Once the video specifications are inconsistent with the official announcement, you will inevitably run into the playback issues, e.g., H.265/HEVC MP4 files won't work on PS5.

So, the direct solution is just re-encoding those unplayable MP4 files to PS5 compatible standard. WonderFox HD Video Converter Factory Pro is highly recommended to complete the job more efficient and time-saving owing to the support of batch conversion and hardware acceleration. Download the easy-to-use application to get started.

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Step 1. Install and runInstall and run HD Video Converter Factory Pro. Open "Converter".

Step 2. Add your MP4 files that won't play on PS5 by pressing "Add Files" button or a quick drag-and-drop.

Step 3. Expand the menu of 500+ configured presets, choose "PS5" profile under "SONY" category.

Step 4. Choose a destination folder on the bottom. Finally, hit "Run" button to start re-encoding MP4 files to PS5 friendly specs with GPU acceleration.

Tips: As PS5 supports 4K (3840 x 2160) video playback, you're entitled to open "Parameter settings" window and modify the detailed parameters, such as MP4 video bitrate, resolution, frame rate, aspect ratio, deinterlacing, and whatever as you with.

More surprisingly, this app even allows you to trim, split, crop, rotate, flip, watermark, concatenate MP4 files, and even add subtitles to MP4.

Convert MP4 to PS5 Compatible Format

#2. Verify MP4 File Integrity

Sometimes, your MP4 files may be unexpectedly damaged during the process of downloading, copying, transferring. A corrupted MP4 file can definitely cause playback issues on any device, including the PS5.

To check the integrity of your MP4 file, consider using a reliable media player like VLC to see if it plays well from beginning to end, or using some video recovery software for MP4 file repair.

Additionally, PS5 won't play copyright-protected MP4 files or the content that has playback restrictions, e.g. the surveillance videos. You have to contact the content provider or copy-righter for help.

Damaged MP4 Won't Play in PS5

#3. Ensure PS5 Firmware is Up to Date

Before attempting any other troubleshooting steps, ensure that your PS5's firmware is updated to the latest version. Sony regularly releases firmware updates to address compatibility issues and enhance system performance. Follow these steps to check for updates:

  • On your PS5 home screen, go to "Settings".
  • Select "System", then "System Software".
  • Choose "System Software Update and Settings".
  • Select "Update System Software" and follow the on-screen instructions.

Updating the firmware may resolve any compatibility issues that could be preventing MP4 playback on your PS5.

Update PS5 Firmware

#4. Ensure the Correct USB Drive's File System

Make sure the USB drive is formatted with either the exFAT or FAT32 file system. And here's the standard process to play MP4 Files on PS5 smoothly:

  • Connect the USB drive to your PC.
  • Create a folder in the root directory of the USB drive. Transfer your MP4 files into the folder.
  • Connect the USB drive to your PS5 console, select Media Gallery from the main list. Then click USB tab on the far right.
  • Locate the folder you created; you'll see a list of MP4 files appear on your USB drive.
  • Select a file and play 4K MP4 on PS5 without a hitch.

PS5 Play MP4 4K

AIO Video/Audio Processor

HD Video Converter Factory Pro, a great Swiss army knife of A/V processing, works as a novice-oriented video editor, converter, downloader, recorder, compressor, GIF maker. Get the all-in-one app here!

Final Words

Hopefully, it will work for you guys. In addition to MP4 files, this guide also applies to other video files. Stop finding a PS5 MP4 player that does not exist, by following this way, you're able to fix any PS5 video playback issue.

Now, go ahead and dive back into your favorite movies, TV shows, and videos on your PS5 without any interruptions!

P.S. If none of the above solutions resolve the MP4 playback issue on your PS5, it's recommended to reach out to Sony support for further assistance. They have dedicated resources to address technical problems and provide personalized guidance.

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HD Video Converter Factory Pro

WonderFox HD Video Converter Factory Pro

1. Download video/music from 1000+ pop websites.

2. Convert video/music to 500+ optimized presets.

3. Compress large-sized videos with no quality loss.

4. Handy editing features suitable for green hands.

5. Record live streams, gameplay, webinar, video call...

6. Create unique GIF from video or separate images.

7. Ringtone Studio, Subtitle Extractor, and MORE...

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