When editing a video file with Adobe Premiere Pro, you may encounter an annoying issue: no audio in Premiere Pro. Sometimes Premiere audio not playing in timeline, the imported video files get no audio on the clip, or even Premiere Pro no sound when exporting. Why is audio not playing in Premiere Pro? Actually, a variety of reasons can lead to the audio not playing issue. But don’t worry! This post will go through all the possible and proven solutions to help you troubleshoot the Premiere Pro audio not playing issue.
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Carina Carina | July 10, 2023

Part 1. Audio Not Playing for All Clips

If the sound is missing from all clips after importing to Adobe Premiere Pro, then try the following methods.

---1. Check the Default Audio Device

If your computer has more than one device that can playback audio, the Premiere Pro audio not playing may be caused by the wrong audio devices. It often happens when someone switches frequently between headphones and internal speakers. So you need to change the device and then test one by one for more than one device connected.

Just open the “Preferences” tab in Premiere Pro and go to the “Audio Hardware” section.
Find “Default Input” and change the selected device. Click “Yes” in the pop-up window. If it is not working, try to choose another device.

Check Default Audio Device

---2. Disable the NewTek NDI Output

If you installed NDI tools on your computer to let you export NDI IP-video straight from Adobe Premiere Pro, you may encounter issues like no audio in Premiere Pro. If the NDI drive is selected as the default and the audio is routed to it, the audio is lost since there is no endpoint. As a result, Premiere Pro no sound issue occurs. To solve it, you need to set the playback settings back to Premiere.

Just open the “Preferences” tab in Premiere Pro and go to the “Playback” section.
Find the “Audio Device” and switch it to “Adobe Desktop Audio” or “Adobe DV” from the drop-down list.

Disable the NewTek NDI Output

---3. Clear the Media Cache Files

When you import and deal with media files, Premiere Pro builds cache files to improve performance. These cache files use CFA and PEK extensions and links will be made to these cache files in the Media Cache Database. The longer the duration, the larger the database and the cache files. Delete these cache files and database, then re-import and re-link the clips may solve the Premiere sound not playing issue.

Here are two ways for you to clear the media cache.
1. Open the “Preferences” tab in Premiere Pro and go to the “Media Cache” section, click the “Delete” button to directly remove all media cache files.
2. You can also manually delete the media cache files by going to the folder: "C:\Users\[XXX]\AppData\Roaming\Adobe\Common" on Windows or “/Users//Library/Application Support/Adobe/Common” on Mac. Then delete the folders to clear the Media Cache Files and Database.

Re-launch Adobe Premiere and open your project to check the audio is OK now.

Clear the Media Cache Files

* If Premiere Pro still has no audio, you can reset the preferences and the plug-in cache at the same time:
Step 1. Hold on the "Shift + Alt" keys (Windows) or "Shift + Option" keys (Mac OS) while starting the application.
Step 2. Release the "Shift + Alt" keys or "Shift + Option" keys when the splash screen appears.
Step 3. Then a box will pop up and ask if you want to reset. Click “OK”.

Part 2. Audio Not Playing for Certain Files

If the sound is missing only from certain clips or only from clips in a certain project, then try the following methods.

Premiere Pro Audio Not Playing?

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---1. Enable the Audio Channel

If the Premiere audio not playing in timeline, that may be because of the muted audio channel. On the left side of the timeline, there are some factors, and the “V1” and” A1” will determine what you can import into the timeline. If only the “V1” toggle is selected, then you can only import the video to the timeline. This will lead you to the Premiere Pro audio not playing in timeline issue.

Enable the Audio Chanel

---2. Unmute the Track

The Mute and Solo button can temporarily silence all other tracks which lead to the Premiere Pro no sound issue. So when the audio not playing in Premiere Pro, remember to make sure to solo or unsolo (mute or unmute) each audio track to check if you selected it accidentally. Also, don’t forget to check the master volume panel and check if you’ve clicked the yellow “S” button by chance. If yes, toggle it off.

Unmute the Track

---3. Convert the Incompatible Formats or Codecs

There is another possible cause of the Premiere Pro not playing audio issue. If your videos in MP4, MOV, AVI, etc. have no audio after being imported to Premiere Pro, the imported clips may contain any codec that is unsupported by Adobe Premiere. So another fix to the no audio in Premiere Pro issue is to check and transcode the video to one of the Premiere Pro supported formats and codecs with a handy video transcoder.

Here I’d like to recommend you use WonderFox HD Video Converter Factory Pro, which is a powerful all-in-one video and audio processing tool. It can easily solve any video and audio incompatibility issues for various software, devices, and platforms. With it, you can quickly change the video (audio) codecs in just a few simple clicks.

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Step 1. Launch HD Video Converter Factory Pro and choose the “Converter” module from the initial interface.
Step 2. Drag and drop your unsupported files into the workspace. You can also press the “+ Add Files” button to import files.
Step 3. Open the format library on the right side of the interface and then select a Premiere Pro-supported format under the “Video” tab.
Step 4. Enter the “Parameter settings” window and change the video/audio encoder to a supported codec, e.g. H.264/AAC. Then click “OK” to save the changes.
Step 5. Click the bottom triangle button to set an output folder or leave it as default. Finally, hit “Run” to start exporting the converted files.
When the conversion is finished, you can open the folder and import the converted files into Premiere Pro again and see if the problem goes away.

Change Unsupported Format/Codec

This Converter can also help you troubleshoot the “Premiere Pro only importing audio” issue by changing the video codec and converting VFR to CFR.
For more detailed information, you can check this link: Premiere Pro Only Importing Audio? These Tricks Might Help!

---4. Use Media Browser to Import Media

Some video files store the audio and video tracks separately, like MP4, MOV, and MTS files. If you use the dialog to import media, Premiere Pro may only import the video from one directory and ignore loading the audio track in another directory, which results in the Premiere Pro sound not playing issue. So to avoid the Adobe Premiere Pro no sound issue, you’d better use the Media Browser to import media files. The Media Browser is smarter and can access and import entire media files.

Just delete the imported clip and re-import it using the “Media Browser” under the “Window” tab. Then check if you can get the audio back.

Use Media Browser to Import Media

---5. Use a Card Reader

The Adobe Premiere Pro no audio issue can also be caused if you directly edit a video right from the camera’s memory card that’s plugged into the computer. So before you edit videos in Adobe Premiere Pro, you should copy the videos you shot from the camera’s memory card to the computer or an external hard drive and then import the video from the computer or an external hard drive.

It is also critical to copy the whole folder from the card to the computer. If you just copy the folders or files one by one, video footage such as AVCHD or XAVC may get damaged since you lost the folders that hold metadata to assist Premiere Pro in opening the files. in that case, the audio not playing in Adobe Premiere issue occurs.

Bottom Line

How to fix when Premiere Pro audio not playing? I guess now you have known the solutions. Just troubleshot the Premiere Pro no audio issue with the provided fixes now. I hope the methods mentioned in this post can help you solve the Premiere Pro audio not working problem. But if none of the above solutions do the trick, call Adobe support for more help.

That’s all for fixing Premiere Pro not playing audio issues. Thank you for reading. Have a nice day!

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