Troubleshooting MOV Files Not Working in Premiere Pro on Windows

If you're having trouble getting your MOV files to work in Adobe Premiere Pro, there are a few things you can try to troubleshoot the issue before you give up.

Kevincy Kevincy | Updated on Dec 8, 2023

Got Stuck in MOV Glitching or not Working in Premiere Pro?

As a video editor, you might encounter situations where MOV files are not functioning correctly in Adobe Premiere Pro, particularly on Windows systems. This issue can be perplexing and disruptive, especially when working against tight deadlines.

Here are some of the most common problems when working with MOV files in Premiere Pro:

  • Video playback is choppy or glitchy
  • No video plays at all - only audio works
  • Audio and video are out of sync
  • Some clips work fine while other MOV files have issues
  • Error message like "Unsupported format" or "Unknown error"

Next, we'll provide some effective strategies to troubleshoot and resolve these challenges, making the MOV files readable in Premiere Pro.

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Solution 1: Transcode MOV Files

Often, MOV files encoded with specific video compression formats like HEVC, Cinepak, or Apple ProRes might not be compatible with Premiere Pro. A practical solution is to transcode these files into formats supported by Premiere, such as MP4 (H.264/AAC).

This can be achieved using WonderFox HD Video Converter Factory Pro that offers a user-friendly interface and versatile format options. Video transcoding is particularly useful when dealing with MOV files that exhibit glitches or import errors in Premiere Pro​​.

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Step 1. DownloadDownload, install and run HD Video Converter Factory Pro. Open "Converter".

Step 2. Drag and drop the MOV files that won't open in Premiere Pro into the interface.

Step 3. Choose a Premiere-compatible format like MP4 (H.264/AAC) based on the Premiere Pro Supported Video Formats published from Adobe Official.

Optional. MOV files glitching in Premiere Pro can also be caused by variable frame rates (VFR) or excessive video bit rates. You're able to open "Parameter settings" windows to change VFR to CFR and lower the video bit rates.

Step 4. Specify a destination folder. Finally, hit "Run" button to start the transcoding process.

Fix MOV Files Not Working in Premiere Pro by Video Transcoding

Solution 2: Update Premiere Pro

The version of Premiere Pro you're using may be outdated. If you're using an older version of Premiere Pro, it may not be able to properly handle newer .mov files encoded with some tough codecs. In this case, updating to the latest version of the software inside the app itself or with Creative Cloud may solve the MOV file not working in Premiere Pro issue because the new update may add timely support for that.

Solution 3: Install Media Feature Pack for Windows 10

Premiere not importing mov files is likely to be fixed by installing the Media Feature Pack if you're running Windows 10 Pro N edition. A user from Adobe Support Community has confirmed the practice. Check more details from the Microsoft Official Page.

Solution 4: Disable Hardware Acceleration

Some users have reported that turning off hardware acceleration in Premiere Pro can help resolve MOV file import issues. To do this, go to File > Project Settings > General > Video Rendering and Playback, set the Renderer to Mercury Playback Engine Software Only.

H264/HEVC hardware acceleration in Premiere Pro will be enabled by default if your CPU or GPU is qualified. To disable it, go to Preferences > Media > Uncheck H264/HEVC hardware accelerated encoding (requires restart).

Solution 5: Clear Media Caches

Some people responded that clearing media caches in Premiere Pro was also helpful to fix MOV files not working in Premiere Pro issue. Just go to Edit > Preferences > Media Cache > Remove Media Cache Files > Delete > Delete all media cache files from the system > OK. Restart Premiere Pro and see if it works.

Solution 6: Change the File Extension

It doesn't seem to make sense, but many people have confirmed that it sometimes works to fix MOV files not working in Premiere Pro by renaming the file extension from .mov to .mp4. If the file extension is hidden on your Windows 10/11, here's the guide to show it: open File Explorer > navigate to View tab > check "File name extensions" option.

Solution 7: Repair MOV Files

If the .mov file is corrupt or damaged, it may not be able to be opened or played in Premiere Pro. This could be due to a variety of reasons, such as a faulty hard drive, unexpected interruption in power supply, improper handling, malware infection or transfer error. If so, you can try using a MOV video repair tool to fix it, such as Wondershare Repairit, Stellar Repair for Video, etc. If the file is damaged beyond repair, you may need to try and obtain a new copy.

Solution 8: Permissions Issues

The MOV files may be encrypted by the third-party manufacturers. If you don't have permission to access the MOV files, Premiere Pro will not be able to import them. In most case, the manufacturer will provide an executable file or license to the end-users. Make sure that you have the correct permissions to access the files on your computer.

Solution 9: Upgrade Computer Configuration

The update-to-date version of Premiere Pro always needs a higher PC requirement. If your computer configuration is not powerful enough to deal with those 4K HDR 60/120FPS MOV footage, you’ll inevitably run into MOV files glitching in Premiere Pro. In this case, you have to make some upgrades to improve your PC performance.

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Final Words

That's all about the troubleshooting tips. If you're having issues with .mov files not working in Premiere Pro on a Windows computer, by following the solutions above, you may be able to successfully import and edit your .mov files in Premiere Pro. Hopefully, this guide is of some help to you. But if you are unlucky that none of these steps help, you may need to consult Adobe support or the Premiere Pro user community for further assistance. Thanks for reading!

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