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Fix After Effects MOV File Damaged Unsupported Issue
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[How to] Fix "After Effects MOV File Damaged Unsupported" Issue

Author by Oswald

Updated on Apr 6, 2022

Some Adobe After Effects users might have trouble editing MOV videos, since After Effects won't open some of your .mov videos, instead it will pop up a dialog saying "After effects error, this MOV file is damaged or unsupported". Luckily, I have found out two possible solutions that can be of help.


As After Effects MOV not supported issue is typically caused by unsupported video codec, download this handy utility to fix it with ease:

Solution 1. Convert Unsupported Videos to After Effects File Type

You should know that MOV is just a video container format that is capable of encapsulating a variety of video and audio codecs, so it's very common that you'll run into After Effects MOV not supported issue. Thus adopting a proper video converter program to convert the unsupported video to AE friendly format is a better solution. Besides, not only it is much easier and it's also an overall solution – Converting your videos from rare codecs to industrial standard will free you from incompatibility issues for good. Now, I'd like to show you how to do so using the best video converter for Adobe After Effects: WondeFox HD Video Converter Factory Pro.

Free downloadFree download this application and let's see how to fix After Effects MOV file damaged unsupported problem.

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How to Convert MOV to After Effects Supported Format?

Import unsupported MOV videos into the program

Before start, please free downloadfree download the software.

Step 1. Import Unsupported MOV Files into the Program

Launch WonderFox HD Video Converter Factory Pro and open the "Converter" interface. Go to the upper-left corner and click on the "Add Files" button to add the unsupported MOV videos into the converter, then define the destination path at the "Output folder" box underneath.

You intend to keep videos in MOV format

Step 2. Convert the Unsupported Videos

Option 1) Keep the original MOV format

Selec MOV as the output format and click on the "Parameter settings" button on the right to enter the parameter setting window. Manually set video codec to H.264, audio codec to AAC. Click "OK" to save the changes and hit "Run" to start the conversion.

That will make you videos supported by AE, even they're still in MOV format.

You don’t care about the alter of video format

Option 2) Convert MOV to other formats

Press the "Click to change output format" field n on the right, locate the "Video" category and choose the "MP4" icon within, you'll convert your MOV videos to MP4 (H.264 + AAC), which is the industrial standard video format well supported by all mainstream platforms.

When ready, click "Run" to start the conversion.

Solution 2. Provide QuickTime MOV Support to After Effects

After Effects supported video formatsAfter Effects supported video formats

1. If you've already checked that your videos are not damaged, the most likely root cause, of After Effects error can't import file, is that your video codec is not supported by Adobe After Effects. The picture lists the video formats supported by After Effects. As you can see, MOV is included but it says "requires QuickTime", the implementation of MOV support (the capability of coding/decoding MOV) of Adobe Effects is actually based on QuickTime. Also, it requires the installation of QuickTime and good communication between After Effects and QuickTime. Official link for QuickTime Installation: https://support.apple.com/kb/DL837?locale=en_US

2. Already Installed QuickTime?

In that case, your After Effects MOV file damaged unsupported issue could be boiled down to:

1) Communication blocked between After Effects and QuickTime

Fix: Remove/disable third-party firewall programs from the control panel, and try importing MOV into AE again and see if it works.

2) MOV support is interfered by some QuickTime components

Fix: Remove all third party components that you have installed to QuickTime, and add the necessary ones back one by one, until you find the one that causes your AE can't read MOV files.

3) You haven't updated QuickTime for a long time

Fix: Upgrade QuickTime Codec at: https://support.apple.com/kb/dl837?locale=en_US

Or download and install one of the best third-party codec packs at: https://www.codecguide.com/quicktime_installation.htm

Posts you may like: After Effects MKV l QuickTime Can't Open MOV l Can VLC Play MOV l Crop in After Effects

At last...

After that, your MOV videos will be perfectly recognized by After Effects, whatever the AE version is, and with or without the QuickTime installation. Cheers.

Apart from After Effects MOV not supported issue, HD Video Converter Factory Pro can help solve any format incompatibility issue. Download it here, it would definitely come in handy.

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