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[How to] Fix “After Effects MOV File Damaged Unsupported” Issue
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[How to] Fix “After Effects MOV File Damaged Unsupported” Issue

Author by Oswald

Updated on March 19, 2020

Some Adobe After Effects users might have trouble editing MOV videos, since After Effects won’t open some of your .mov videos, instead it will pop up a dialog saying “After effects error, this MOV file is damaged or unsupported”. Luckily, I have found out two possible solutions to the issue and they work fine by me. Read on for more info and hope my solutions provided can be of help.

Here you can free download the recommended After Effects video converter to get started:

Solution 1. Provide QuickTime MOV Support to After Effects

After Effects supported video formatsAfter Effects supported video formats

1. If you’ve already checked that your videos are not damaged, the most likely root cause, of After Effects error can't import file, is that your video codec is not supported by Adobe After Effects. The picture indicates the videos supported by After Effects. As you can see, MOV is included but it says “requires QuickTime”, the implementation of MOV support (the capability of coding/decoding MOV) of Adobe Effects is actually based on QuickTime. Also, it requires the installation of QuickTime and the good communication between After Effects and QuickTime. Official link for QuickTime Installation: https://support.apple.com/kb/DL837?locale=en_US

2. Already Installed QuickTime?

In that case, you After Effects MOV file damaged unsupported issue could be boiled down to:

1) The blocked communication between After Effects and QuickTime

Fix: Remove/disable third-party firewall programs from the control panel, and try importing MOV into AE again and see if it works.

2) MOV support is interfered by some QuickTime component

Fix: Remove all third party components that you have installed to QuickTime, and add the necessary ones back one by one, until there’s one that causes your AE can’t read MOV files.

3) You haven’t updated QuickTime for a long time

Fix: Upgrade QuickTime Codec at: https://support.apple.com/kb/dl837?locale=en_US

Or download and install one of the best third-party codec pack at: https://www.codecguide.com/quicktime_installation.htm

Posts you may like: After Effects MKV, QuickTime Can’t Open MOV, Can VLC Play MOV

Solution 2. Convert Unsupported Videos to After Effects File Type

You should know that the MOV support via QuickTime has been removed in CC 2018. Thus adopting a proper video converter program to convert the unsupported video to be AE friendly is a better move. Besides, not only it is much easier and it’s also an overall solution – Converting your videos from rare codecs to industrial standard will free you from incompatibility issues for good. Now, I’d like to show you how to do so using the best video converter for Adobe After Effects: WondeFox HD Video Converter Factory Pro.

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How to Convert Videos to After Effects Video Formats

Import unsupported MOV videos into the program

Before start, please free downloadfree download the software.

Step 1. Import Unsupported Videos into the Program

Launch WonderFox HD Video Converter Factory Pro, click “Converter” module to enter the converter workplace. Go to the upper-left corner and click on “Add Files” button to add the unsupported MOV videos into the converter, then define the destination path at “Output folder” box underneath.

You intend to keep videos in MOV format

Step 2. Convert the Unsupported Videos

1) You intend to keep videos in MOV format

Click on the “Parameter settings” on the right side of the main workplace and you’ll be lead to the parameter setting window. Manually set video codec to H.264, audio codec to AAC. Click “OK” to save the changes and hit “Run” to start the conversion.

That will make you videos supported by AE, even they’re still in MOV format.

You don’t care about the alter of video format

2) You don’t care about the altering of video format

Click on the output format section on the right side of the main workplace, locate the “Video” category. Click the “MP4” icon within, you’ll convert your MOV videos to MP4 (H.264 + AAC), which is the industrial standard video format well supported by all mainstream platforms.

When ready, click “Run” to start the conversion.

At last...

After that, your MOV videos will be perfectly recognized by After Effects, whatever the AE version is, and with or without the QuickTime installation. Cheers.

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