Free Download
Get Free HD Video Converter Here!
AuthorRecommended by the author
Free Download X

SoftwareHow to & Tips

Video FormatsConvert Video


10 Fixes to Windows Media Player Not Working

Author by Michelle

Updated at June 21, 2022

Many people have posted their trouble of Windows Media Player not working error on the Internet, some got dealt with while not a few still remain unresolved. In this regard, this article is to list some frequently emerged cases and tries to give a workable answer to each. You can match your condition with one of the following situations and try the corresponding method or the universal way. Hope you could have your problems solved here.

There are times when we run into computer issues like Windows Media Player not working and couldn’t figure out what to do to remedy it. Though plenty of answers are given by many warm-hearted Internet users online, it is not easy to find the right one that works for us as the factors behind the problem vary from one another. To rid you of the arduous searching journey, this article has organized several typical situations that most people have encountered and each one has given a relevant solution. Come and see if there is a one that suits your case.

Also read: Windows 10 YouTube Not Working | Tumblr Video Not Working | HandBrake Not Working | Video DownloadHelper Not Working | Dailymotion Not Working

Part 1. Cases of Windows Media Player Not Working and How to Fix

Tips: If you find the solution to each case does not work properly for you, you can turn to the universal methods under other cases.

Remove KB3132372 Update to Fix Windows Media Player Not Working

1.Windows Media Player Stopped Working

Solution: This is actually a common but big error that can happen in any place, including games, browsers, and of course media players. Since this kind of error might recur in other applications, here is an all-cure solution to the problem: remove KB3132372 update

1.Click on Start button and enter “Control Panel” in the search bar. Select “Control Panel” from the list of results.

2.When Control Panel opens, click on “Programs” > “Programs and Features” > “View installed updates”, then look for update KB3132372.

3.After you’ve found the update, uninstall it. And then restart your computer.

Reset Windows Media Player to Fix Windows Media Player Not Responding

2.Windows Media Player Not Responding

Solution: Universal Fix - Reset Windows Media Player

1.Search and open “Programs and Features” through the Start button. Click 'Turn Windows features on or off', then expand “Media Features” and uncheck “Windows Media Player”. Hit “Yes” then “OK” and reboot the computer.

2.When the computer is turned on, repeat the previous steps to check “Windows Media Player” to re-install the program. Then reboot the computer again to see the improvements.

Turn Off Program Compatibility Engine and Assistant

3.Windows Media Player Is Not Compatible with Win 10

Solution: Turn Off Program Compatibility Engine and Assistant

1.Press “Windows+R” and type “gpedit.msc” in the search bar. Then open “gpedit.msc”.

2.In the Local Group Policy Editor, expand “Administrative Templates” > “Windows Components” > “Application Compatibility”. On the right side, right-click “Turn Off Program Compatibility Engine” to edit. Then select “Enabled” > “Apply” > “OK”.

3.Next, edit the next option “Turn Off Program Compatibility Assistant”. Then select “Enabled” > “Apply” > “OK”.

4.Restart your computer and run the program to check the improvements.

End WMP in Task Manager

4.Windows Media Player “Server execution failed” Error

Solution: Damaged Windows System Files, stopped Windows media player network service, and the wrong user account can all lead to this error. Yet solutions are multiple.

Fix 1. End WMP in Task Manager:

Press “Shift+Ctrl+Esc” to open Windows Task Manager. Then select “wmplayer” under the “Processes” pane and hit “End Process” at the bottom right. Reopen WMP to see if it works.

Register jscript.dll and vbscript.dll

Fix 2. Universal Fix - Register jscript.dll and vbscript.dll:

Enter “Command Prompt” in the Start search box, and right-click “Command Prompt” to “Run as administrator”. Then type regsvr32 jscript.dll in “Command Prompt” and press “Enter”. When it’s done, click “OK”. Go on to type regsvr32 vbscript.dll by repeating the previous step. Restart the system and open WMP to check the improvements.

5.Universal Fixes to Other Cases of Windows Media Player Won't Open

If there is no error message to your Windows Media Player not opening, then try the following universal fixes.

Run built-in WMP Troubleshooters to Fix Windows Media Player Not Responding

Universal Fix 1. Run built-in WMP Troubleshooters

There are totally three WMP troubleshooters - Windows Media Player Settings Troubleshooter, Windows Media Player Library Troubleshooter, and Windows Media Player DVD Troubleshooter, each troubleshooter alone is able to fix some relevant errors. You are to try each one out to completely rule out the errors. Instructions to each troubleshooter are given below:

Press hot-key “Win+R” to open Run box, type the following orders and hit “OK” to open the corresponding troubleshooter:

“msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic” (Windows Media Player Settings Troubleshooter)

“msdt.exe -id WindowsMediaPlayerLibraryDiagnostic” (Windows Media Player Library Troubleshooter)

“msdt.exe -id WindowsMediaPlayerDVDDiagnostic” (Windows Media Player DVD Troubleshooter)

Then click “Next” then “Apply this fix” to clear the problem.

Disable WMP Network Sharing Service to Fix Windows Media Player Won't Open

Universal Fix 2. Disable WMP Network Sharing Service

Press “Win+R” to bring up Run box. Input “services.msc” and then press “Enter” to open “Services”. In the list of results, look for “Windows Media Player Network Sharing Service” and right-click on it to select “Properties”. In the pop-up window, alter the “Startup type” to “Disabled” > “Apply” > “OK”. Finally, reboot your computer and WMP should work correctly again.

Delete the Windows Media Player Library to Fix Windows Media Player Not Responding

Universal Fix 3. Delete the Windows Media Player Library

First, press “Win+R” to open Run box. Then type “services.msc” in the box and then click OK to open Services. Next, find “Windows Media Player Network Sharing Service” and right-click on it to choose “Stop”.

Now, open “Computer” on your desktop. Copy and paste “C:\Users\1\AppData\Local\Microsoft\Media Player” into the location bar on the top and then press “Enter”. (If you could not navigate to this location, try search “Media Player” on the top right corner search bar to locate the folder). Next, delete all the “Windows Media Library” types of file or files with an extension of “.wmdb” inside the folder. Then reopen WMP and it should be able to work properly.

Restore System to Fix Windows Media Player Won't Open

Universal Fix 4. Restore System

Note: Please backup your computer data before system restoring in case of unnecessary data loss.

Click the “Start” button then type “create a restore point” in the search box. Select “System Restore” under the “System Protection” pane. Next, follow the prompts to select a restore point where WMP functions well. Then run the system restore process. When the system restored to a previous configuration, check whether WMP operates correctly this time.

Part 2. Backup Fix - WMP Alternatives

If none of these methods mentioned above fix your problem, just stop trying to fix it 'cause I guarantee you it'll only take more to save it than just leave it. Try another media player this time! There are many alternatives to Windows Media Player out there. Below are 5 players that are equally outstanding as WMP. Go explore for yourself!

1.VLC Media Player - Best Alternative to Windows Media Player

2.KMPlayer - Lite and Smooth Playing

3.PotPlayer - Abundant Options Worth a Try

4.Media Player Classic - Advanced from the Classic Version of Windows Media Player 6.4

5.GOM Player - Free Enjoy 360-degree VR Videos


Hope this article would be some help to solve Windows Media Player not working issues for you and if you have any query, please feel free to contact me. Any suggestions are welcomed. Thanks!

Free Download Free Download

Useful Software to Extract Audio from Video Free

WonderFox Free HD Video Converter Factory

WonderFox Free HD Video Converter Factory

WonderFox Free HD Video Converter Factory enables you to extract audio from video for background-playing perfectly and smoothly. Apart from this, it also supports any input video format and 500+ output formats/devices, widening your options only to give you the best service.

More Related Articles

Best Way to Solve Windows Media Player MP4 Playback Issue The Best Way to Solve Windows Media Player Not Playing DVD Problem [Fixed] 3 Flexible Solutions to Windows Media Player Subtitles Not Working
Windows Media Player FLAC Not Playing? Here Are 2 Simple Methods How to Fix Windows Media Player Cannot Play the File? Here Are Quick Fixes How to Solve Windows Media Player No Sound Problems?