0xc00d3e8c is an error code that typically pops up during a failed video playback in the Movies & TV app or Windows Media Player. If you want to know how to fix the 0xc00d3e8c error to play the video smoothly, here are the answers you want.
Best Solution: Convert the unplayable video to Windows-friendly format (WMV) and the problem will go away permanently. Try this all-format video converter: https://www.videoconverterfactory.com/download/hd-video-converter-pro.exe https://www.videoconverterfactory.com/download/hd-video-converter-pro.exe
Michelle | Jun 24, 2022

About the 0xc00d3e8c Error Code

When playing some videos such as MKV movies, in Windows Media Player or the Movies & TV (Films & TV) app, you may encounter an error code 0xc00d3e8c telling you that the file format is not supported or that the file uses unsupported encoding settings. Normally, the 0xc00d3e8c code is a codec issue, meaning that the media player does not have the corresponding codec to decode your video data. Fortunately, several fixes to the 0xc00d3e8c error are available. Try to fix your problem with the solutions provided in the next part.

Fix 0xc00d3e8c Error on Windows 10/11

With 500+ configured presets, WonderFox HD Video Converter Factory Pro enables you to change video to your needed formats and codecs to get rid of any compatibility issues (0xc00d3e8c, 0xc00d5212, etc.) most simply. Then you can enjoy your videos without disruption. Get HD Video Converter Factory Pro to solve your video playback failures now!

How to Fix 0xc00d3e8c Error in Windows 11/10?

Solution 1. Use a different media player – the most direct solution.

The default media player apps on Windows 10/11 support only a certain group of video and audio formats. HEVC and many other proprietary formats, however, are not among the supported list. Yet, you may try a third-party media player such as the famous VLC, which has even better format support and can play various video and audio files out-of-the-box to avoid the 0xc00d3e8c error.

Solution 2. Change the encoding settings, aka. codec.

This is the permanent solution to fix the 0xc00d3e8c error if you don’t want to switch to another media player. All you need is a proper video converter to change the video format/codec. For beginners, we recommend WonderFox HD Video Converter Factory Pro. It provides only simplified conversion process, and you can quickly convert your video to the Windows-compatible format, WMV, with easy clicks. And then, you can play the video in Windows smoothly. Here is how to convert video to WMV with this software.

Step 1. Download Download and install the video converter to your PC and launch it.

Step 2. Enter the “Converter” module and drag your unplayable video into the interface.

Step 3. Click the open the right-side output format list and select “WMV” under the “Video” category.

Step 4. Hit the “Run” button to convert your video to WMV files.

* Batch file conversion is supported.

Solution 3. Install the missing codec.

You can also try to install the missing codec to the media player to add support for the unplayable files. But if you don’t know which codec is missing, you can use the full codec pack K-lite. With it installed on your PC, you should be able to play all common media files without the 0xc00d3e8c error.

K-Lite Codec Pack Download: http://codecguide.com/download_kl.htm

Solution 4. Reset the media player app.

Lastly, you can reset the media player app and see if the 0xc00d3e8c error goes away. In Movies & TV app, you can go to Settings > Apps > Apps & features > Movies & TV > Advanced options > Reset.


These are the four methods to fix the 0xc00d3e8c error in Windows. We highly recommend the first two solutions, which are to use a different media player and to change the video encoding. They are the simplest way and the permanent way respectively, but they are all the best working solutions. I hope you find this article helpful. That’s all for now. Thanks for reading.

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