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How to Fix Xbox One Not Reading Disc & Common Feasible Solutions

Author by Vita

Updated on Sep 23, 2020

The sources causing Xbox One not reading disc error can be varied. In this article, we will discuss the possible causes and offer corresponding remedies. What's more, if you need to fix the problem of DVD video not playing on Xbox One, you can use the recommended DVD copy software to convert DVD disc to digital videos supported by Xbox, and the software can even restore a damaged DVD video disc. Install it here:

More than a home video game console, Xbox One supports a wide range of media types, enabling user to enjoy DVD, Blu-ray, CD and digital files with it. Xbox One not only offers a quality gaming experience but also facilitates the delectation of DVDs and videos. However, whether you insert a game disc into Xbox One or play DVD videos on it, you may meet the "Xbox One won't read discs" or "Xbox One won't play DVD Video" problem more or less. Therefore, in this article we will discuss the possible causes and show you the easy fixes. So let's start!

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The Possible Causes and Corresponding Solutions to Xbox One Not Reading Discs

Xbox One not reading DVDXbox One not reading DVD

1. The DVD itself is defective or copy-protected

In some cases, your DVD disc has dust, fingerprints, or other filth on it. You only need to clean the disc with a damp Eyeglass Cleaning Cloth. However, if the disc is scratched and can't be read even if you clean it, or the DVD is copy-protected that can't be handled by Xbox One, you can choose WonderFox DVD Ripper Pro to remove the copy protection or copy scratched DVD and convert DVD video to MP4. Moreover, if you are not sure whether the DVD disc itself is the cause of Xbox one won't read disc, you can try to play the DVD on your friend's Xbox One. If it can play the DVD, move to the following solutions.

Xbox One not recognizing discXbox One not recognizing disc

2.Inappropriate mode or the disc drive isn't working


If you find your Xbox one can't read all discs and your Xbox Home screen prompts you to insert a disc even when the disc is already inserted. You can fix the Xbox One not reading disc problem in the following two ways.


Solution 1. If you are using Instant-on power mode, change it to Energy saving mode.


Step 1. Open the Xbox button on the Home screen.

Step 2. Select System > Settings > Power & startup > Power mode & startup.

Step 3. Now click on Power mode and select Energy saving.

Step 4. After that, perform "hard power cycle". To do that, hold down the power button for 10 seconds. Once your Xbox One shuts down completely, restart it again by pressing the Xbox button on the console. Now you can try your Disc to check whether the problem that Xbox One won't read disc is solved.


Solution 2. If solution 1 doesn't work, your Xbox One's disc drive is probably damaged and you need to get it repaired.

3. The DVD Player app is not installed successfully

If your Xbox won't play DVDs, CDs, or Blu-ray Discs, but game discs, you can reinstall the DVD player app from the store.

How to Fix Xbox One Won't Play DVD in Easy and Quick Way

Since the reasons causing Xbox One disc not reading are various, if you still fail to find a solid fix or you want to play a copy-protected DVD or damaged DVD, you might as well convert DVD to Xbox supported digital files. And here I will show you how to digitize DVD with a smart DVD ripping program - WonderFox DVD Ripper Pro, so you will never be troubled by the problem that Xbox One won't read disc.

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Convert DVD to Xbox One in Simple Clicks

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Before start, please free downloadfree download the software.

Step 1. Add DVD source into the DVD ripper

To fix Xbox One not reading disc error, first insert a DVD disc into your computer's DVD drive. Then as the picture shows, click on the DVD Disc button, select the desired DVD letter and hit Ok. The smart DVD ripper can import the DVD source in an instant and will automatically mark the main movie.

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Step 2. Choose Xbox One as the output format

Click on the output format area on the right and it will direct you to the format-selection window. Go to Microsoft section and choose your Xbox model. Take Xbox One X as an example, you only need to select the Xbox One X profile.

Tips. You can also use this software to fix DVD PS4 playback problem, convert DVD to TV, copy DVD to PC, copy DVD to tablet, etc.

Ripping Settings

Step 3. Start fixing Xbox One won't play DVD

Choose the audio track that you want to keep. If needed, choose one subtitle track beside the audio option to embed subtitles to the DVD. As you can see, you are free to add external subtitle files as well. If you don't have any matched subtitle files, you can download them from the internet for free.

Click the "..." button at the bottom to specify the output path. Now click on the Run button to initiate the DVD to Xbox One ripping process.

Tip: Before you press the Run button, you can change video resolution, bit rate, frame rate, deinterlace the DVD, boost volume, alter DVD norm and so forth in the "Settings" window.

It's time to free download WonderFox DVD Ripper Pro to fix Xbox One not reading disc issue easily.

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