Xbox One not reading DVD
1. The DVD itself is defective or copy-protected
In some cases, your DVD disc has dust, fingerprints, or other filth on it. You only need to clean the disc with a damp Eyeglass Cleaning Cloth. However, if the disc is scratched and can't be read even if you clean it, or the DVD is copy-protected that can't be handled by Xbox One, you can choose WonderFox DVD Ripper Pro to remove the copy protection or copy scratched DVD and convert DVD video to MP4. Moreover, if you are not sure whether the DVD disc itself is the cause of Xbox one won't read disc, you can try to play the DVD on your friend's Xbox One. If it can play the DVD, move to the following solutions.
Xbox One not recognizing disc
2.Inappropriate mode or the disc drive isn't working
If you find your Xbox one can't read all discs and your Xbox Home screen prompts you to insert a disc even when the disc is already inserted. You can fix the Xbox One not reading disc problem in the following two ways.
Solution 1. If you are using Instant-on power mode, change it to Energy saving mode.
Step 1. Open the Xbox button on the Home screen.
Step 2. Select System > Settings > Power & startup > Power mode & startup.
Step 3. Now click on Power mode and select Energy saving.
Step 4. After that, perform "hard power cycle". To do that, hold down the power button for 10 seconds. Once your Xbox One shuts down completely, restart it again by pressing the Xbox button on the console. Now you can try your Disc to check whether the problem that Xbox One won't read disc is solved.
Solution 2. If solution 1 doesn't work, your Xbox One's disc drive is probably damaged and you need to get it repaired.
3. The DVD Player app is not installed successfully
If your Xbox won't play DVDs, CDs, or Blu-ray Discs, but game discs, you can reinstall the DVD player app from the store.