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Best Way to Solve Kindle Fire Won’t Play Videos Problem
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Kindle Fire Won't Play Videos? A quick Solution to Fix the Trouble

Author by Annie

Updated on Aug 6, 2021

Kindle Fire is a tablet computer developed by Amazon, and is derived from its e-book reader. Besides the e-book function, Kindle Fire allows us to access Amazon App store, watch TV shows, movies and videos. But sometimes, we find that our Kindle Fire won’t play videos. How frustrating it is! Here, we will show you some possible causes and solutions, also an extraordinary way to solve the troublesome problem:

Q: Why does my Kindle Fire only play some MP4 files? I have some MP4 and MKV files on my computer and want to play movies on my Kindle Fire during traveling. However, only some MP4 files play well. It always shows "Sorry, this video cannot be played" for the rest videos. Any suggestion, please.

The above problem that the user mentioned isn’t uncommon. The fact that we took hours and efforts to copy videos to Kindle Fire yet only got a “Kindle Fire stopped playing videos” response could be quite irritating!

Well, I wouldn’t suggest you to make a complaint phone call to Amazon customer service, which usually takes much time to solve a problem. The reasons that Kindle Fire cannot play videos vary. Now that you’re here, I really hope you can find the root cause of your issue from all I listed below.

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Possible Causes of Kindle Fire Won't Play Videos and Corresponding Solutions

1. The Videos Are Damaged

Make sure the original videos can be played normally. Because sometimes, the sudden disconnection would lead to the videos’ breakdown during the videos transmission to Kindle Fire. If that’s the case, just retransmit and the problem of Kindle Fire stopped playing videos will be fixed. But if the original videos have already been damaged, then, you can try some video recovery software to fix your damaged videos.

2. The Videos Are Encrypted

If the videos are encrypted, they will never be played normally without decryption. So under this circumstance, you can use some screen recorder tools to record the encrypted videos and transmit them to your Kindle Fire.

3. Kindle Fire Cannot Play Video Unsupported Format Issue

The unsupported formats or codecs are the most common causes for Kindle Fire not playing videos problem. It usually comes with an error message like “Cannot play video, the video is an unsupported format.”

To solve Kindle Fire cannot play video unsupported format issue, here we will list some Kindle Fire common content formats. Just keep reading and have a better understanding of the supported Kindle Fire video formats, change video format to supported types and problem solved!

Of course, due to the different models of Kindle Fire series, the supported content formats are various. You can click the link below to check for the detailed parameters according to your device:

Kindle Fire Content Formats Supported

Audible: AA, AAX

Books: AZW (.azw3), MOBI (non-DRM), KF8

Documents: TXT, PDF, PRC, DOC, DOCX


Pictures: JPEG, GIF, PNG, BMP

Video: MP4, 3GP, MKV, OGG, WebM (H.263/H.264/H.265, MPEG2, MPEG4, VP8

The Perfect Method to Solve Kindle Fire Won't Play Videos Problem

If you are confused by the parameters above, don’t be worried. Here, we recommend a simple and intuitive method to easily solve the Kindle Fire video formats problem. HD Video Converter Factory Pro is a wonderful and handy video formats converter. It supports 200+ video and audio formats and 300+ devices, meeting all your conversion needs and making your conversion process simple and quick. With the aid of HD Video Converter Factory Pro, you can watch any videos on Kindle Fire without formats incompatibility issues.

Convert Video to Kindle Fire Compatible Format
HD Video Converter Factory Pro
  • 1. Convert videos to Kindle Fire supported format in batches.
  • 2. 500+ predefined presets for fast format conversion.
  • 3. Download video/song from YouTube, Vimeo & 1000+ sites.
  • 4. Compress large video/audio files with imperceptible quality loss.
  • 5. Record live streams, concerts, gameplay, webinar, webcam...
  • 6. Make animated GIFs from video or image sequence.
  • 7. Trim, split, merge, crop, rotate, flip, watermark video at will.
  • 8. Make ringtones, extract subtitle file and more...
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Fix Kindle Fire Won’t Play Videos Issue with 3 Simple Steps

Before we start the process, just free downloadfree download HD Video Converter Factory Pro and install it on our PC.

Import the Videos to the Video Converter

Step 1. Import the Videos to the Kindle Fire Video Formats Converter

To solve the Kindle Fire won’t play videos problem, firstly, launch the easy-to-use video formats converter on your computer, then select "Converter", click “Add Files” to add your desired videos to the program, or you can just drag and drop them to the Video Converter interface.

Choose One Kindle Fire Model to Continue

Step 2. Choose the Tablet Models under Amazon Label to Continue the Conversion

Click the Output Format window on the right of the interface and select the needed tablet model under the Amazon tab. As you can see, there are various device models. You can convert your videos to any of the devices, like converting videos to Android, converting videos to iPad, converting videos to Sony, etc. to easily solve the compatibility issue between videos formats and devices models. Moreover, you can choose a certain video format under Video tab to convert your videos to your wanted format.

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Start to Convert the Video Format

Step 3. Start to Convert the Kindle Fire Video Formats

After choose your Kindle Fire tablet model, just click RUN button to wait for the conversion process. Of course, before you click the RUN button, you can adjust the video parameters, like changing resolution, bit rate, frame rate, etc., by clicking the Parameter Settings button in the lower right corner. After the conversion process is finished, connect your Kindle Fire to your computer, and transmit the converted videos to your Kindle Fire, then, you can enjoy the videos on your Kindle Fire! What a simple way to solve Kindle Fire stopped playing videos problem!

Also Read: YouTube Videos to Kindle Fire | Kindle MP3 | Download Movies to Kindle Fire

If you still think converting Kindle Fire video formats is troublesome, maybe you can try some powerful media player apps. And here, we recommend to you VLC for Kindle Fire. With its built-in decoder, most audio and video files can be played on it. Or if you have any better solution, please contact us, we will be glad to receive your feedback.

More Features about HD Video Converter Factory Pro

With its GPU acceleration, conversion speed gets up to 50X faster than any other converter tools. Besides converting, you can just download your favorite videos, movies, MVs, etc. on the Internet. It supports batch conversion and can convert and output videos from SD to HD, which give us a more enjoyable viewing experience.

Moreover, HD Video Converter Factory Pro can ensure you the original video quality while compress the video to a smaller size.

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