Kindle Fire Won't Play Videos? A Quick Solution Here!

Q: "Why does my Kindle Fire only play some MP4 files? I want to watch some movie files in .mp4 and .mkv extensions on my Kindle Fire during a trip. However, only some MP4 files play well. It always shows "Sorry, this video cannot be played" for the rest videos. Any suggestion, please."

A: Well, it's a common issue. The fact that you took hours and efforts to copy videos to Kindle Fire but only got a “Kindle Fire stopped playing videos” response could be quite irritating! Rather than wasting your time on making a complaint phone call to Amazon customer service, this post has you covered with the root causes and corresponding solutions to Kindle Fire won't play videos. Read on!

1. The Videos Are Damaged

Make sure the original videos can be played normally. Because sometimes, the sudden disconnection would lead to the videos’ breakdown during the videos transmission to Kindle Fire. If that’s the case, just retransmit and the problem of Kindle Fire stopped playing videos will be fixed. But if the original videos have already been damaged, then, you can try some video recovery software to fix your damaged videos.

2. The Videos Are Encrypted

If the videos are encrypted, they will never be played normally without decryption. So under this circumstance, you can use some screen recorder tools to record the encrypted videos and transmit them to your Kindle Fire.

3. Kindle Fire Cannot Play Video Unsupported Format Issue

The unsupported formats or codecs are the most common causes for Kindle Fire not playing videos problem. It usually comes with an error message like “Cannot play video, the video is an unsupported format.”

To solve Kindle Fire cannot play video unsupported format issue, here we will list some Kindle Fire common content formats. Just keep reading and have a better understanding of the supported Kindle Fire video formats, change video format to supported types and problem solved!

Of course, due to the different models of Kindle Fire series, the supported content formats are various. You can click the link below to check for the detailed parameters according to your device:

https://developer.amazon.com/docs/fire-tablets/ft-media-specs-custom.html