If you are reading this post, chances are that you run into difficulties when attempting to play your own personal H.265 (also called HEVC, or High Efficiency Video Coding) files in Roku Media Player. According to the official site, H.265/HEVC (.MKV, .MP4, .MOV) are only supported by Roku 4K devices. So, you can fix the playback issue by upgrading to buy the 4K version. Or, you can choose a more economical way—transcoding the problematic H.265(HEVC) file to H.264 with a professional video converter.

Next, we’ll discuss the details of this solution. Please read on.
Rocabella Rocabella | Apr 13th, 2023

Does Roku Support HEVC/H.265?

Yes and No. It depends. Different Roku devices support different formats. As we said, HEVC/H.265 is only compatible with Roku 4K capable devices. To play HEVC videos on Roku devices smoothly, the easiest way is to transcode the files to Roku-supported codecs/formats using a reliable video converter.

For users who are using Plex, Serviio, or other DLNA servers, the DLNA software will automatically transcode the unsupported media file on the fly to a format compatible with Roku Media Player. But here is the catch: the transcoding may fail due to high resolution, bitrate, or other settings.

Moreover, if you are using a DLNA server without support for transcoding, or trying to play locally stored HEVC video files via an external USB drive, how can you fix the HEVC playback issue in Roku?

How to Fix Roku H.265/HEVC Playback Problem?

In such cases, a 3rd-party conversion application is a must. WonderFox HD Video Converter Factory Pro is a nice option. This Windows-based converter allows you to convert H.265/HEVC to Roku highly compatible H.264/AVC (.MKV, .MP4, .MOV) video with fast encoding speed.

Besides, the video converter comes with capabilities to trim video length, extract subtitles, etc., and adjust video parameters like resolution, frame rate, bitrate, and more.

Download Download this powerful H.265 to Roku converter and follow the steps to fix the Roku H.265 playback problem in 3 steps:

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Fix Roku x265 Playback Issue Readily

Roku won’t play H.265/HEVC files? This codec is possibly unsupported by the Roku version you are using. HD Video Converter Factory Pro is a handy application that can help you transcode H.265/HEVC videos to Roku-compatible format/codec in batches at a GPU-accelerated speed. 500+ configured presets are available for fixing any format incompatibility issue. Download this easy, fast and powerful program now for hassle-free H.265/HEVC playback on Roku!

Step 1. Import HEVC/H.265 Source to the Program

After installing HD Video Converter Factory Pro, launch it and select Converter among the 5 given options: Converter, Downloader, Recorder, GIF Maker, Toolbox.

Click Add Files to import the source HEVC files. Also, you can directly drag and drop them into the converter. Batch conversion is available.

Import HEVC Video

Step 2. Choose Roku-supported Video Formats/Codecs

Enter the Format library by clicking the output profile image on the right side. Go to the Video category and select H.264 profile. By default, it exports files in MP4 file format.

Choose H265 as Output Format

Alternatively, you can choose a video file format that Roku can use such as MP4, MKV, or MOV.

Then go to Parameter settings and expand the Encoder dropdown list in the Video Settings section to make sure the H.264 codec option is selected.

To ensure a smooth video viewing experience, you can also check other video settings here including aspect ratio, deinterlace, bitrate, codec for audio, audio channels, and more.

Choose Roku-supported Video Formats

Step 3. Start Batch Converting HEVC for Roku

Click the down arrow button to choose an output folder. When all settings are ready, simply hit the Run button to initiate the batch conversion.

Start Batch Converting HEVC for Roku

Once the conversion is over, get the exported H.264/AVC file and see if the Roku H.265 playback failure is fixed now.

Another possible cause is DRM protection. Consequently, users can’t view encrypted HEVC files with Roku unless you get the authorization. To solve this, you can either research it without encryption, play it on the provider’s website, or decrypt it using a decryption software (for private use ONLY).


That’s all about how to fix the H.265/HEVC video not playing in the Roku issue. Hopefully, the method listed in this post can be helpful. Thanks for reading till the end. Have a nice day!

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