How to Fix WhatsApp Video Not Playing Issues?

Author: Kevincy
Publish date
Mar 5, 2024
Video Not Playing on WhatsApp
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Quick Navigation
1. Why WhatsApp Videos Won't Play?
2. Fix Video Playback Issues on WhatsApp
- On WhatsApp Web
- On WhatsApp Desktop App (PC/Mac)
- On WhatsApp Mobile (Android & iOS)

WhatsApp, the cross-platform messaging app, has become an integral part of our daily communication. However, many users sometimes face issues where WhatsApp videos refuse to play. It can be a headache, whether you're trying to view a video message from a friend, watch a video on WhatsApp status, or share a clip with someone else.

Fortunately, there are several solutions to address this problem. Next, we'll explain the common causes and explore various methods to help you fix the WhatsApp video not playing issue on different platforms.

Why Video Not Playing on WhatsApp?

To effectively resolve video playback issues on WhatsApp, it's crucial to identify the root causes. Here are some common factors that might prevent videos from playing:

  • Temporary Glitches or Bugs: Like any software, WhatsApp can sometimes experience unexpected video playback issue caused by various factors.
  • Insufficient Storage Space: Lack of available storage on your device can prevent WhatsApp from downloading and playing videos.
  • Outdated WhatsApp Version: Some WhatsApp versions contain playback bugs specific to certain device models. Update to the latest stable build.
  • Corrupted or Incompatible Video Files: If the video file is damaged or unsupported, it won't play on any platform.
  • Internet Connectivity Issues: A poor or unstable internet connection can hinder video downloading and playback.
  • Media Player Malfunctions: Problems with the device's built-in media player can affect video playback, not WhatsApp itself.
  • Incorrect App Permissions: WhatsApp doesn't have the necessary permissions to access media files on your device.
  • Device Specifications: Older devices may struggle with higher resolution or larger size videos due to insufficient hardware.

Fix Video Playback Issues on WhatsApp

The troubleshooting steps may differ slightly based on the platform you're using WhatsApp on.

1. On WhatsApp Web

Check Internet Connection: Ensure you have a stable internet connection. Try refreshing the page or restarting your router if necessary.

Clear Browser Cache: Sometimes, the browser's cache can cause issues with video playback. Clear your browser's cache and cookies, then try playing the video again.

Update Browser: Make sure you're using the latest version of your web browser. Outdated browsers can lead to compatibility issues with WhatsApp Web.

Disable Browser Extensions: Some browser extensions can interfere with WhatsApp Web. Try disabling them to see if that resolves the issue.

Check WhatsApp Web's Server Status: Occasionally, the problem might be on WhatsApp's end. Check if there are any known server issues that could be affecting video playback.

2. On WhatsApp Desktop App (PC/Mac)

Restart the App: Sometimes, simply restarting the WhatsApp desktop app can resolve temporary glitches affecting video playback.

Update/Reinstall WhatsApp Desktop App: Ensure you have the latest version of the WhatsApp desktop app with new bug fixes and improvements.

Clear Caches: Consider clearing caches or temporary files stored on your computer and make it run smoothly.

Check File Compatibility: Ensure the video format is fully supported. If not, converting it to a WhatsApp supported format (like MP4) might resolve the issue.

Disable Hardware Acceleration: In some cases, disabling hardware acceleration in your system settings can resolve video playback issues.

Disable Antivirus or Firewall: Try temporarily disabling your antivirus or firewall software and see if that resolves the issue.

Disable Conflicting Applications: Other applications running in the background, especially those that use audio or video resources, might conflict with WhatsApp. Try closing other media players or communication apps to see if that resolves the issue.

3. On WhatsApp Mobile (Android & iOS)

Restart Your Device: Sometimes, a simple restart can resolve the issue by refreshing the system's processes.

Check Storage Space: Ensure your device has enough storage space to download and play videos.

Update WhatsApp: Go to the Google Play Store or Apple App Store and check if there's an update available for WhatsApp. Installing the latest version can fix known bugs and compatibility issues.

Check Internet Connection: Ensure you have a stable data or Wi-Fi connection. If you're on data, check if you have set WhatsApp to download media only on Wi-Fi.

Allow Permissions: Make sure WhatsApp has the necessary permissions to access your device's storage and media.

Clear WhatsApp Cache: For Android, go to Settings > Apps > WhatsApp > Storage & cache and tap "Clear Cache". For iOS, it doesn't offer a one-tap way to clear the cache in the same way that Android does. Just delete and reinstall the WhatsApp app from the App Store.

Frequently Asked Questions

Q1: Why can't I play old WhatsApp videos?

A: Old WhatsApp videos may not play if they were not downloaded when you first received them or if they have been deleted from your device.

Q2: What should I do if only one specific WhatsApp video won't play?

A: If only one video is not playing, it might be corrupted. Ask the sender to resend the video.

Q3: Why can't I play videos on WhatsApp status?

A: If you're unable to play videos on WhatsApp status, try the solutions mentioned in this guide for your specific platform (web, desktop, Android, or iOS).

Q4: Why do videos play without sound on WhatsApp?

A: This could be due to your phone's volume settings, Bluetooth connections, or issues within the video file itself.

Q5: What if none of the solutions work for me?

A: If none of the solutions work, there might be an underlying issue with your device or WhatsApp account. Consider contacting WhatsApp support for further assistance.

Wrapping Up

Hope this comprehensive guide has helped you understand why WhatsApp videos may fail to play and how to troubleshoot different scenarios. If the problem persists, don't hesitate to reach out to WhatsApp support or consult with a professional for further assistance.

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