Vudu/Fandango Disc to Digital Not Working? Fix Common Errors & Limits

The following part involves several common Vudu Disc to Digital not working errors based on users’ feedback. We have also added the main Disc to Digital limits because many "not working" cases are actually caused by eligibility, barcode, location, account, or yearly conversion restrictions. Based upon the error you’re faced with, scroll down to the right part.
Nevertheless, if you’re experiencing a tricky Vudu/Fandango Disc to Digital error and can’t work it out after trying all these methods, it’s more advisable to use a Vudu Disc to Digital alternative to convert your DVDs. You can directly jump into the conversion steps in > Part 2 to get DVD copies with a professional DVD copier – WonderFox DVD Ripper Pro.

Many new users are confused about that, when they convert movies with the Vudu Disc to Digital service, an error message pops up saying “This disc is not eligible for Disc to Digital conversion”. This error occurs when you try to convert a movie that is not included in the current Disc to Digital catalog.

Not all studios and titles work with the Vudu/Fandango Disc to Digital service. Some major studio catalogs are supported, but the eligible list does not cover every DVD or Blu-ray release. A title may be available to buy or rent on Fandango at Home while still being unavailable for Disc to Digital conversion. Different editions, box sets, imports, and reissued cases can also use barcodes that the service cannot match.

Before trying repeatedly, use the Disc to Digital title search or scan another eligible copy to confirm whether the movie and its UPC are supported.

Solution: If the title is not eligible, there is usually no setting you can change to force it through. You can wait and check again later because the catalog may change, buy the digital version directly, or switch to a different tool for the conversion if you want a personal digital copy of your own DVD.

This is the most common Vudu Disc to Digital not working error. Usually, you will receive errors like “Your current location is not your billing address” or “Location must match billing address”. This requirement is for avoiding fraudulent practices but it brings many inconveniences. Many people run into this error even if they use the Vudu D2D app at the billing address associated with the Vudu account.

In order to tackle this issue, please try these fixes:

• Switch on location access on Android and enable location permission for Vudu app or its online service.

• Check whether the billing address is your current address and location.

• Update name and address information under your account setting if they don’t match with what is in your payment method.

• Get your address updated on Google Maps.

• Remove the apartment number on your account setting.

• Go to Settings on your phone, find the Vudu app storage, and clear cache and data.

• Update the app or mobile browser to the latest version.

• Avoid VPN, proxy, mock-location tools, or public Wi-Fi that may make your network location look different from your billing address.

The Vudu/Fandango Disc to Digital service requires users to scan the UPC barcode on the DVD or Blu-ray case for conversion, but many people have said that when they scan DVDs and Blu-rays, only the error message of “Error scanning the Disc” or “Sorry, there was an unexpected error while scanning the disc. Please try again” pops up. Other people have found that the scanner window is fairly small and won’t scan UPCs.

Solution: First, make sure you are scanning the retail UPC on the original case instead of the disc label. Clean the barcode area, use bright light, keep the phone steady, and try a different browser or device if the scan window behaves strangely. If the scan still fails, the UPC may not be in the database even when the movie itself is available in another edition. Updating the app or browser is also worth trying, since scan issues have appeared in some versions of the D2D tool.

After the UPC scanning process, the digital version of your movie will be added to your cart. But there are circumstances where it shows no items in the cart, but if you scan the barcode again, it tells that the title is already in your cart. This Vudu Disc to Digital not working issue may happen after you update your payment information on Vudu or Fandango at Home.

Solution: Sign out and sign back in, clear browser/app cache, check whether the item is already pending in the cart on another device, and make sure your payment method is valid. If the cart is stuck, it is recommended that you ask help from the official Fandango at Home support or forum moderator to reset your Disc to Digital cart, so that you can carry out the scanning and conversion process again.

Another common reason Disc to Digital stops working is that the account has reached its conversion limit. The service has long used a yearly cap for mobile Disc to Digital conversions, and many users still report the well-known 100-title annual limit. Once the limit is reached, new scans may fail or be blocked until the limit resets.

Besides the yearly cap, there are other practical limits: you need an eligible title, a recognized UPC barcode, a supported mobile workflow, a matching billing location, a valid payment method, and an Internet connection to stream the purchased digital copy. Disc to Digital does not create a local MP4 file that you can freely move to any device.

Solution: If you have hit the limit, you can wait for the reset period, convert fewer priority titles first, or use a DVD ripper for your own DVDs when you need local files for personal use. For Blu-ray discs, use a Blu-ray-capable tool instead of a DVD-only ripper.

Yes. Vudu has been renamed Fandango at Home, and existing libraries were kept under the new brand. Many users still use the old Vudu name when talking about Disc to Digital.

No. The old desktop Disc to Digital workflow was discontinued. The current workflow is mainly mobile-based, using the app or a mobile browser to scan the UPC barcode.

Digital purchase availability and Disc to Digital eligibility are not the same. A title can be sold on Fandango at Home but still be excluded from Disc to Digital because of studio participation, edition differences, or UPC matching issues.

No. It adds a licensed digital version to your Fandango at Home/Vudu library. If you want a local file from your own DVD for personal playback, use a DVD ripper and follow local copyright laws.

If you have tried all common fixes to Vudu/Fandango Disc to Digital not working yet still can’t convert your DVD movies, you may use a different tool to handle the task. Disc to Digital adds a licensed streaming copy to your online library, while a DVD ripper creates a local video file from a disc you own. As an additional solution, WonderFox DVD Ripper Pro is an easy DVD ripper for Windows users. It extracts and converts content from a DVD to common video files. You only need to insert your DVD into the computer optical disc drive. WonderFox DVD Ripper Pro will detect the DVD and convert it to MP4, MKV, MPG, ISO, Video_TS, or another format you need.

Free DownloadFree Download and install the software on your PC, and follow the simple instructions below.

Step 1. Insert your DVD into computer. Open WonderFox DVD Ripper Pro, select DVD Disc, select the drive letter, and click OK.

Step 2. Click the format icon on the right side and choose an output format. To play the movie, select MP4 under Video.

Step 3. Click the three dots icon on the bottom and set the output folder. After that, click Run to convert disc to digital.

WonderFox DVD Ripper can also make a quick MPG copy of a full-length DVD movie in around 5 minutes under suitable conditions.

Disclaimer: WonderFox does not advocate any illegal duplication and distribution. The method offered in this post is only for personal fair use. Please refer to the DVD copyright laws in your country before ripping any copy-protected DVD.