Pre-sales Inquiry:
What is "EDS"
Is it secure to purchase
Which payments are available
Trial before purchasing
Limitations of the free trial
What is upgrade policy
For Paid User:
Get back lost reg code
What things I will received
Can I ask for refund
How long receive backup cd
Registration
Paid but still unregistered
What shall I do if code is invalid
Can I register 2 PCs with 1 code
How to retrieve the reg code
How long receive reg code
Price & Payments
Is there any hidden fees
What currencies for payment
We will try to provide best service to each user by email. We promise to our customers that we will deal with emails within 24 hours after receiving them.
Technical support: Basic usage of software, Software Registration
Order support: Any issue about Online Order, Retrieve License Code
Ps: If you have any feedback or suggestions about the software, please just email us, and we would update the software base on the suggestions if it is a good idea.
We promise that we will deal and reply your emails within 24 hours. And commonly, we just deal daily emails in 8 hours. If you didn’t receive the reply in your mail-box after 24 hours, please go check your Junk-Box; and you can also try to e-mail us again.
By the way, we will also deal the e-mails in holidays (such as Hallowmas, Independence Day, Christmas, New Year’s Holiday, etc.). So, we will deal daily emails in 24 hours, no matter when.
