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Google Drive MKV Video Not Working? Here Is the Troubleshooting Guide!

Author by Kevincy

Updated on Jul 17, 2020

Quite a few guys have experiences on streaming MKV files in Google Drive but end up in failure. Why did that possibly happen? Does Google Drive support MKV playback? I understand you may feel a little bit lost. Just take a moment, I have made a plain explanation and compiled 3 solutions to common problems, which will save you from pressing needs. You will find the satisfactory answers below.

Can Google Drive Play MKV Video File? It Depends!

Google Drive MKV Playback IssueGoogle Drive MKV Playback Issue

Google Drive is undoubtedly a solid cloud storage platform that enjoys great popularity among a very large user base. One of the highlight feature is the ability to directly preview and play the uploaded video files via the native YouTube-like video player so that people can simply access Google Drive for video streaming on different devices. However, many folks have reported a few similar problems of MKV Google drive won't play, so what is going on?


Indeed, MKV does not appear in the list of Google Drive supported video formats, but oddly enough, I have to say that every MKV file I've ever uploaded seems to work fine. After some investigation, I have summed up two representative problems about Google Drive MKV playback below, the corresponding solutions are provided as well. Before we get started, make sure you're in a good internet connection and have updated your browser.

Problem One - Couldn't Preview File - There Was a Problem Playing This Video.

This is the most frequent error message when you preview an MKV file in Google Drive. Generally, you can simply address this issue with 3 methods below.


Solution 1: Make a Copy of MKV File

Right click on the MKV file that Google Drive won't play, select "Make a copy" option in the context menu. Google Drive will create a copy of your original MKV file. Then double-click on the video copy to play the video. This trick has been verified by quite a few people, you may give it a whirl.

Make a Copy of Uploaded MKV File

Play the MKV Copy

Solution 2: Open in New Window

When you see the error message on a pop-up window, click on the "3 points" icon in the top-right corner and select "Open in new window" option. Then the video will play in a new browser tab.

Open in New Window for MKV Google Drive Streaming

Play MKV in New Tab

Solution 3: MKV Google Drive Playback in Incognito/Private Window

Sometime, the Google Drive not playing MKV issue is caused by browser cache, cookie or certain extension/plugin. For you guys who are using Chrome or FireFox browser, playing MKV videos on an incognito/private window may solve this problem. For Chrome user, click on the "3 points" icon in the top-right corner and select "New incognito window" option, alternatively, press a keyboard shortcut Ctrl + Shift + N; while for FireFox user, select "New Private Window" or press Ctrl + Shift + P.

Open Incognito/Private Window

Problem Two - We're Processing This Video. Check Back Later or Download the Video Now.

If you run into this error message for Google Drive MKV playback, generally, it will lead to 2 different results so that you have to solve the issue respectively.


Case 1: This Video is Currently Unavailable.

Just as the error message implies, the MKV file is not ready to be played. If the file is large, it may take a while to transcode the video. "Transcode", yes, you read that right. Although you are allowed to upload MKV video in any resolution, the maximum playback resolution in Google Drive is limited to 1920x1080.

It is similar to what YouTube automatically does: Your original MKV file is untouched, but Google Drive will transcode and create several preview versions of this video - 360p, 720p and full 1080p. When the processing is complete, the video will be streamable normally.

Different Preview Resolutions

Case 2: Unable to Process This Video.

Generally speaking, the processing time ranges from several minutes to hours based on normal file size and video parameter. If it always shows "We're processing this video..." message for days, the MKV video is likely to be corrupted or uploaded in a format that won't be recognized by Google Drive. In this case, you have to download the MKV file and see if it works with your local media player, such as VLC, MPC-HC, KMPlayer, etc.

Corrupted MKV File

If the MKV file is a stubborn file type but works in your media player, it's recommended to convert the video to Google Drive supported formats and upload it again to fix Google Drive MKV not playing issue, many video converter freeware can do this job like a shot, such as Free HD Video Converter Factory, HandBrake, VLC, etc. In my experience, MP4 (H.264 video / AAC audio) is the best setting that Google Drive usually processes really fast. Instead, if the MKV video is corrupted or damages, try to repair the video to make a last stand.

At last...

It is quite normal to run into occasional hiccups, nothing is perfect, Google Drive is no exception. After you walk through the whole workflow, you may get "Google Drive videos not playing" issue resolved. Also, if you've come across some problems that are not mentioned above, don't hesitate to let me know the details.

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